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Netgear PMB0352P-10000S ProSUPPORT OnCall 24x7 Tech Support View larger

Netgear PMB0352P-10000S ProSUPPORT OnCall 24x7 Tech Support

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Netgear PMB0352P-10000S ProSUPPORT OnCall 24x7 Tech Support
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Detailed Specifications

Netgear PMB0352P-10000S ProSUPPORT OnCall 24x7 Tech Support

Overview :

NETGEAR Business extends the initial 90-day technical support with the ProSUPPORT for Business OnCall 24x7 Tech Support package for your medium and small organization. Get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. From configuration and troubleshooting to simply upgrading your firmware, the NETGEAR support team is focused on helping you unlock your business network device's potential - so you can be more productive and grow your business.
OnCall 24x7 services are conducted by phone, chat, and email, to solve any of your technical challenges. In addition, NETGEAR proactively sends you alerts about any newly released firmware updates to make sure that you are able to plan in advance. Connect with the people that have built your products and build the relationship that will contribute to your business success.

Specification :

SpecificationDetails
Product Name Netgear PMB0352P-10000S ProSUPPORT OnCall 24x7 Tech Support
Part Number PMB0352P-10000S
Brand Name Netgear
Product Type Technical Support Service
Service Type ProSUPPORT OnCall 24x7
Support Coverage 24 hours a day, 7 days a week
Service Duration 1 Year (Renewable)
Target Customers Businesses requiring immediate assistance for their Netgear products
Supported Products Various Netgear devices, including routers, switches, firewalls, and access points (check for specific product compatibility)
Response Time Priority support with rapid response times for critical issues
Access to Technical Experts Direct access to NETGEAR's specialized technical support staff
Online Resources Access to a dedicated online support portal with documentation, firmware updates, and troubleshooting guides
Phone Support Available 24/7 for urgent issues
Email Support Email support available for non-urgent inquiries
Chat Support Real-time chat support available for immediate assistance
Software Updates Notifications and access to important firmware and software updates
Installation Support Assistance with initial setup and configuration of Netgear devices
Troubleshooting Assistance Comprehensive troubleshooting support for hardware and software issues
Remote Diagnostics Ability to perform remote diagnostics to identify and resolve issues
Customer Portal Access to the Netgear ProSUPPORT customer portal for managing support cases and tracking service history
Service Level Agreement (SLA) Defined response times and resolutions based on the urgency of the support request
Limitations Certain restrictions may apply; consult Netgear for specific terms and conditions
Warranty This is a service agreement; warranty terms may vary based on Netgear's policies

  • All packages are shipped same day if the order is placed before 3PM CST

    We use UPS/FedEx to ship the packages with different service levels offered by UPS/FedEx

    Overnight Shipping take 1 business day
    Expedited Shipping take about 2-3 business days
    Ground shipping take about 3-5 business days

    You can select the desired service level at Checkout and we will make sure the package is shipped as per the selected service level.

  • We Accept

    i) PayPal
    ii) All Credit & Debit Cards
    iii) Purchase Orders
    iv) Check
    v) Bank Transfer/ACH/Wire Transfer

    To process the order through Paypal/CC, you can simply checkout and process the payment.

    If you want to issue us Purchase Order/Check/Bank Transfer, Please contact us at the following details

    Call: 469.458.9636
    Email: sales@dcsupplies.net

  • If you have any queries, please contact us at the following details and we will be happy to help

    Call
    469.458.9636
    469.458.9638

    Email
    sales@dcsupplies.net

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