Detailed Specifications
Netgear PMB0314-10000S ProSUPPORT OnCall 24x7 Tech Support 1 Year Service
Overview :
Extend and enhance your technical support with NETGEAR's OnCall 24x7 Tech Support package, expanding beyond the initial 90-day coverage. Access expert assistance via phone, chat, and email to swiftly resolve any technical challenges you may encounter. NETGEAR goes the extra mile by proactively notifying you of newly released firmware updates, ensuring you can plan, download, and upgrade at your convenience.
With an OnCall 24x7 Tech Support contract, customers gain access to a dedicated ProSUPPORT subscriber phone number for high-priority service, featuring a response or call-back time of less than four hours. Technical support requests receive expedited escalation, prioritizing swift issue resolution.
It's crucial to note that OnCall 24x7 Tech Support contract purchases are non-refundable, underscoring NETGEAR's commitment to delivering reliable, high-priority technical assistance for an extended duration. Invest in uninterrupted support and peace of mind for your NETGEAR products with this comprehensive tech support package.
Specifications
General |
Service Included |
Phone consulting |
Full Contract Period |
1 year |
Service Availability |
24 hours a day / 7 days a week |
Details |
Service & Support |
Extended service agreement - replacement - 1 year - response time: next business day ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote administration - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - e-mail notification - 1 year |