Detailed Specifications
Netgear PMB0313-10000S ProSUPPORT OnCall 24x7 Tech Support 1 Year Service
Overview :
Elevate your technical support experience with NETGEAR's OnCall 24x7 Tech Support package, extending your initial 90-day coverage. Access expert assistance via phone, chat, and email to swiftly address any technical challenges you may encounter. NETGEAR goes the extra mile by proactively alerting you to newly released firmware updates, ensuring you can plan, download, and upgrade at your convenience.
With an OnCall 24x7 Tech Support contract, customers receive a dedicated ProSUPPORT subscriber phone number for high-priority service, featuring a response or call-back time of less than four hours. Technical support requests benefit from accelerated escalation, prioritizing rapid issue resolution.
It's important to note that OnCall 24x7 Tech Support contract purchases are non-refundable, underscoring NETGEAR's commitment to delivering reliable, high-priority technical assistance for an extended duration. Invest in peace of mind and uninterrupted support for your NETGEAR products with this comprehensive tech support package.
Specifications :
| Manufacturer |
Netgear, Inc |
|---|
| Manufacturer Part Number |
PMB0313-10000S |
|---|
| Brand Name |
Netgear |
|---|
| Service Name |
ProSUPPORT OnCall 24x7 Tech Support |
|---|
| Product Type |
Service |
|---|
Service Information
| Service Main Type |
Technical |
|---|
| Service Sub Type |
Electronic and Physical |
|---|
| Service Description |
24x7xNext Business Day |
|---|
| Service Details |
- 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
- Express hardware replacement for arrival within next business day (NBD)
- This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
- Escalation management with Plan of Action (POA)
- Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
- Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
|
|---|
| Provided Support |
Replacement,Phone Support,Remote Diagnosis,E-mail Notification,Email Support |
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| Service Availability |
24 x 7 Remote Diagnostic,24 x 7 Phone Support |
|---|
| Service Response Time |
Next Business Day - Replacement |
|---|
| Service Duration |
1 Year |
|---|
| Product Supported |
Netgear Category 3
|
|---|
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