Ubiquiti UI Care is an optional service plan for the UniFi Express 7 three-pack, model UX7-3-US. It extends replacement protection to five years and provides additional support benefits designed to simplify hardware replacement for eligible devices.
Key Features
- Five-year coverage: Extends replacement protection for the eligible UniFi Express 7 hardware to five years, subject to the applicable service terms.
- Priority RMA processing: Return merchandise authorization requests receive prioritized handling.
- Replacement before inspection: Ubiquiti lists replacement shipment before inspection as a UI Care benefit.
- Prepaid return shipping: Return shipping is included under the applicable service process.
- Model-specific service: Intended for the US version of the UniFi Express 7 three-pack, identified as UX7-3-US.
Service Overview
UI Care helps simplify replacement handling for eligible Ubiquiti hardware. For the UniFi Express 7 three-pack, the published service benefits include five-year coverage, prioritized RMA handling, replacement shipment before inspection, and prepaid return shipping. Actual service eligibility and claims are governed by Ubiquiti's terms.
Compatible Product
The UniFi Express 7 is a compact cloud gateway with integrated Wi-Fi 7. The UX7-3 configuration is a three-unit pack designed for mesh-scalable whole-home Wi-Fi deployments. This UI Care service SKU is associated with the US UX7-3-US configuration.
DC Supplies Product Note
The supplied MPN, UICARE-UX7-3-US-D, is listed by resellers as UI Care for the UniFi Express 7 three-pack. Ubiquiti's official store confirms a five-year UI Care option for the UX7-3 configuration. The service must be matched to the eligible hardware SKU; confirm purchase and activation requirements before ordering.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UX7-3-US-D |
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| Product Type | UI Care service plan |
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| Compatible Product | UniFi Express 7 3-Pack (UX7-3-US) |
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| Coverage Period | 5 years |
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| Service Benefits | Priority RMA handling, replacement shipment before inspection, and prepaid return shipping, subject to applicable terms |
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| Hardware Configuration | Three-unit pack |
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| Regional Version | United States (US) |
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| Purchase Requirements | Must correspond to eligible hardware; confirm current purchase and activation conditions |
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Frequently Asked Questions
What is Ubiquiti UI Care?
UI Care is an optional service plan that extends replacement protection and provides additional service benefits for eligible Ubiquiti hardware.
How long is the coverage period?
The UI Care option listed for the UniFi Express 7 provides five-year coverage, subject to the manufacturer's applicable terms.
Does this plan include priority RMA handling?
Yes. Priority handling of return merchandise authorization requests is listed as a UI Care benefit.
Does the plan include advance replacement?
Ubiquiti lists replacement shipment before inspection as a service benefit. The process remains subject to applicable service conditions.
Which hardware is compatible with this service?
This SKU is listed for the UniFi Express 7 three-pack, model UX7-3-US. Verify the hardware part number before purchasing the service plan.
Can UI Care be purchased separately from the hardware?
Ubiquiti's store indicates that UI Care is associated with the eligible hardware purchase. Confirm the current ordering and activation requirements before placing an order.
