Overview
Ubiquiti UICARE-UVC-AI-360-D is a UI Care extended service plan for the UVC-AI-360. It extends replacement protection to five years and provides advance hardware replacement support for eligible service requirements.
Key Features
- Five-year replacement protection for UVC-AI-360
- Advance hardware replacement before defective-device return
- Priority RMA handling
- Next-business-day replacement response
- Prepaid return shipping for the defective device
Coverage and Compatibility
This UI Care service is specifically designed for the Ubiquiti UVC-AI-360. The exact service MPN is UICARE-UVC-AI-360-D. It is a service SKU and does not include the UVC-AI-360 camera hardware itself.
Service Handling
UI Care provides advance replacement for eligible UVC-AI-360 hardware. Current service specifications identify a next-business-day replacement response, with the replacement supplied before the defective device is returned. Return shipping is covered through the UI Care service process.
Purchase and Activation
The UI Care service must be purchased with the eligible UVC-AI-360 it covers. Current service documentation states that UI Care cannot be purchased after the device has already been purchased. After activation, the service provides five years of coverage, with current distributor documentation also noting a 60-day resale grace period.
DC Supplies Product Note
Match the service MPN to the exact camera before ordering. UICARE-UVC-AI-360-D is specifically for the UVC-AI-360 and is a service license rather than the camera hardware itself.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UVC-AI-360-D |
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| Product Type | UI Care extended service |
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| Covered Product | UVC-AI-360 |
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| Coverage Period | 5 years / 60 months |
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| Service Type | Exchange |
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| Provided Support | Replacement |
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| Replacement Type | Advance hardware replacement |
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| Service Response | Next business day |
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| Service Location | Shipment / carry-in depending service channel |
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| RMA Handling | Priority |
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| Return Shipping | Prepaid / manufacturer-covered |
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| Purchase Requirement | Must be purchased with eligible device |
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| Hardware Included | No |
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FAQs
What device does UICARE-UVC-AI-360-D cover?
It provides UI Care service for the Ubiquiti UVC-AI-360 camera.
How long does the coverage last?
The UI Care service provides five years, or 60 months, of replacement protection.
Is the replacement supplied before the defective camera is returned?
Yes. The advance replacement process supplies the replacement before the defective device is returned.
What is the listed replacement response?
Current service specifications list a next-business-day replacement response.
Is return shipping covered?
Yes. UI Care documentation specifies prepaid return shipping for the defective device, with the return handled through the service process.
Can this service be added after purchasing the camera?
No. Current service documentation states that UI Care must be purchased with the eligible UVC-AI-360 and cannot be added after the device purchase.
