Overview
Ubiquiti UICARE-USW-PRO-MAX-16-POE-D is a UI Care extended service plan for the USW-Pro-Max-16-PoE. It extends replacement protection to five years and provides advance hardware replacement support for eligible service requirements.
Key Features
- Five-year replacement protection for USW-Pro-Max-16-PoE
- Advance hardware replacement
- Next-business-day replacement response
- Exchange-based service support
- Carry-in service channel
Coverage and Compatibility
This UI Care service is specifically designed for the Ubiquiti USW-Pro-Max-16-PoE. The exact service MPN is UICARE-USW-PRO-MAX-16-POE-D. It is a service SKU and does not include the network switch hardware itself.
Service Handling
UI Care provides advance replacement support for eligible USW-Pro-Max-16-PoE hardware. Service documentation lists a next-business-day replacement response and an exchange-based service model. Other current service listings describe shipment-based advance replacement and manufacturer-covered return handling, so the exact fulfillment channel can depend on the applicable service process.
Purchase and Activation
The UI Care service must be purchased for the eligible USW-Pro-Max-16-PoE it covers. Current product documentation states that the UI Care license is intended to be purchased with the covered device rather than added to a previous order. Activation associates the service with the applicable device and Ubiquiti UI Care process.
DC Supplies Product Note
Verify the switch variant before ordering. UICARE-USW-PRO-MAX-16-POE-D is specifically for the USW-Pro-Max-16-PoE; the non-PoE USW-Pro-Max-16 uses a separate UI Care service MPN.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-USW-PRO-MAX-16-POE-D |
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| Product Type | UI Care extended service |
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| Covered Product | USW-Pro-Max-16-PoE |
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| Coverage Period | 5 years |
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| Service Type | Exchange |
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| Provided Support | Replacement |
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| Replacement Type | Advance hardware replacement |
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| Service Response | Next business day |
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| Service Location | Carry-in |
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| Service Category | Warranty extension / replacement support |
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| Purchase Requirement | Must be purchased for the covered device |
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| Hardware Included | No |
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FAQs
What device does UICARE-USW-PRO-MAX-16-POE-D cover?
It provides UI Care service for the Ubiquiti USW-Pro-Max-16-PoE switch.
How long does the coverage last?
The service provides five years of replacement protection.
What type of replacement support is included?
The service provides advance hardware replacement for eligible service requirements.
What is the listed service response time?
Current service specifications list a next-business-day replacement response.
Is the network switch included with this SKU?
No. UICARE-USW-PRO-MAX-16-POE-D is a UI Care service SKU and does not include the USW-Pro-Max-16-PoE hardware.
Is this the correct UI Care SKU for the non-PoE USW-Pro-Max-16?
No. The non-PoE USW-Pro-Max-16 uses a separate UI Care service SKU, so the exact switch model should be matched before ordering.
