Overview
Ubiquiti UICARE-UVC-AI-PTZ-B-D is a UI Care extended service plan for the UVC-AI-PTZ-B. It extends replacement protection to five years and provides advance hardware replacement support for eligible service requirements.
Key Features
- Five-year replacement protection for UVC-AI-PTZ-B
- Advance hardware replacement
- Replacement supplied before the defective device is returned
- Next-business-day replacement response
- Manufacturer-covered return shipping
Coverage and Compatibility
This UI Care service is specifically designed for the Ubiquiti UVC-AI-PTZ-B camera. The exact service MPN is UICARE-UVC-AI-PTZ-B-D. This is a service SKU and does not include the UVC-AI-PTZ-B camera hardware itself.
Service Handling
UI Care provides advance hardware replacement for eligible UVC-AI-PTZ-B service requirements. Current service specifications identify a next-business-day replacement response, with the replacement supplied before the defective device is returned. Return shipping for the defective unit is covered by the manufacturer.
Purchase and Activation
The UI Care service must be purchased with the UVC-AI-PTZ-B it covers. Current service documentation states that the service cannot be purchased separately or added to a previous order. The service is associated with the covered device through the applicable Ubiquiti UI Care activation process.
DC Supplies Product Note
Match the service MPN to the exact PTZ camera variant before ordering. UICARE-UVC-AI-PTZ-B-D is specifically for the black UVC-AI-PTZ-B; the white UVC-AI-PTZ-W uses a separate UI Care service SKU.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UVC-AI-PTZ-B-D |
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| Product Type | UI Care extended service |
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| Covered Product | UVC-AI-PTZ-B |
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| Product Variant | Black |
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| Coverage Period | 5 years / 60 months |
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| Service Type | Exchange / replacement |
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| Replacement Type | Advance hardware replacement |
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| Replacement Timing | Before defective-device return |
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| Service Response | Next business day |
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| Service Location | Carry-in / shipment depending service channel |
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| Return Shipping | Manufacturer-covered |
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| Service Category | Extended warranty / replacement support |
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| Purchase Requirement | Must be purchased with covered device |
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| Hardware Included | No |
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FAQs
What device does UICARE-UVC-AI-PTZ-B-D cover?
It provides UI Care service for the Ubiquiti UVC-AI-PTZ-B black PTZ camera.
How long does the coverage last?
The UI Care service provides five years, or 60 months, of replacement protection.
Is the replacement provided before the defective camera is returned?
Yes. The advance replacement process provides the replacement before the defective device is returned.
What is the listed service response?
Current service specifications list a next-business-day replacement response.
Who covers the return shipment?
The manufacturer covers the return shipment for the defective unit under the listed UI Care service.
Can this service be purchased after buying the camera?
Current service documentation states that UI Care must be purchased with the eligible UVC-AI-PTZ-B and cannot be added to a previous order.
