Overview
Ubiquiti UICARE-EF-CORE-D is a UI Care service plan for the Enterprise Firewall Core, model EF-Core. It extends replacement protection to five years and provides faster replacement and priority support for eligible hardware requiring service.
Key Features
- Five-year replacement protection for EF-Core
- Replacement ships before inspection
- RMA tickets prioritized end to end
- Prepaid return shipping included
- Extended replacement support for enterprise deployments
Coverage and Compatibility
This UI Care service is specifically designed for the Ubiquiti Enterprise Firewall Core, model EF-Core. The exact service MPN is UICARE-EF-CORE-D. It is a service SKU and does not include the EF-Core hardware itself.
Service Handling
UI Care provides an advance replacement process for eligible EF-Core hardware. Ubiquiti states that the replacement ships before inspection, while RMA tickets receive prioritized handling throughout the service process. Prepaid return shipping is included for the defective unit.
Purchase and Eligibility
The UI Care service is associated with the EF-Core covered device. Activation and eligibility should be handled through the applicable Ubiquiti UI Care process, with the service tied to the qualifying hardware.
DC Supplies Product Note
Match the service MPN to the exact firewall model before ordering. UICARE-EF-CORE-D is specifically for the EF-Core Enterprise Firewall Core and should not be substituted with UI Care SKUs intended for other Ubiquiti enterprise gateway models.
Specifications
| Brand | Ubiquiti |
|---|
| Part Number / MPN | UICARE-EF-CORE-D |
|---|
| Product Type | UI Care extended service |
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| Covered Product | EF-Core |
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| Product Name | Enterprise Firewall Core |
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| Coverage Period | 5 years |
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| Service Type | Extended replacement program |
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| Replacement Type | Advanced replacement |
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| Replacement Timing | Before inspection |
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| RMA Handling | Priority service |
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| Return Shipping | Prepaid |
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| Service Category | Warranty / replacement support |
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| Supported Device | EF-Core |
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| Hardware Included | No |
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FAQs
What device does UICARE-EF-CORE-D cover?
It provides UI Care service for the Ubiquiti Enterprise Firewall Core, model EF-Core.
How long does the coverage last?
The UI Care plan provides five years of replacement protection.
Is the replacement shipped before inspection?
Yes. Ubiquiti states that the replacement ships before inspection of the affected device.
What RMA support is included?
RMA tickets are prioritized end to end as part of the UI Care service.
Is return shipping included?
Yes. Prepaid return shipping is included for the defective device.
Does this SKU include the EF-Core firewall?
No. UICARE-EF-CORE-D is a service SKU for the EF-Core and does not include the firewall hardware.
