Overview
Ubiquiti UICARE-ECS-24S-POE-D is a UI Care service plan for the Enterprise Campus 24S PoE, model ECS-24S-PoE. It extends replacement protection to five years and provides an advance replacement process for eligible hardware requiring service.
Key Features
- Five-year replacement protection for ECS-24S-PoE
- Advanced hardware replacement before inspection
- Priority RMA handling
- Prepaid return shipping
- Replacement delivery can be provided as soon as the next business day
Coverage and Compatibility
This UI Care service is specifically designed for the Ubiquiti Enterprise Campus 24S PoE, model ECS-24S-PoE. The exact service MPN is UICARE-ECS-24S-POE-D. It is a service SKU and does not include the Enterprise Campus switch hardware itself.
Service Handling
UI Care provides advance replacement for eligible ECS-24S-PoE hardware. Ubiquiti states that the replacement ships before inspection, while RMA tickets receive prioritized handling. A prepaid return shipping service is included for returning the defective device.
Purchase and Eligibility
The UI Care service must be purchased with the eligible ECS-24S-PoE. Current service documentation states that UI Care cannot be purchased after the covered device has already been purchased.
DC Supplies Product Note
Match the service MPN to the exact Enterprise Campus switch before ordering. UICARE-ECS-24S-POE-D is specifically associated with the ECS-24S-PoE; the ECS-48S-PoE uses a separate UI Care service SKU.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-ECS-24S-POE-D |
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| Product Type | UI Care extended service |
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| Covered Product | ECS-24S-PoE |
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| Product Name | Enterprise Campus 24S PoE |
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| Coverage Period | 5 years |
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| Service Type | Replacement protection |
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| Replacement Type | Advanced hardware replacement |
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| Replacement Timing | Before inspection of defective device |
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| RMA Handling | Priority service |
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| Return Shipping | Prepaid |
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| Replacement Delivery | Next-business-day availability stated in service documentation |
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| Service Category | Extended replacement support |
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| Purchase Requirement | Must be purchased with eligible device |
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| Hardware Included | No |
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FAQs
What device does UICARE-ECS-24S-POE-D cover?
It provides UI Care service for the Ubiquiti Enterprise Campus 24S PoE, model ECS-24S-PoE.
How long does the coverage last?
The UI Care service extends replacement protection to five years.
Is the replacement provided before inspection?
Yes. Ubiquiti states that the replacement ships before inspection of the defective device.
What RMA support is included?
UI Care provides prioritized RMA handling for covered replacement requests.
Is return shipping included?
Yes. Prepaid return shipping is included for returning the defective device.
Can this service be purchased after buying the switch?
No. Current service documentation states that UI Care must be purchased with the eligible ECS-24S-
