Overview
Ubiquiti UICARE-USW-PRO-HD-24-D is a UI Care extended service plan for the USW-Pro-HD-24. It extends replacement protection to five years and provides a defined service process for eligible hardware requiring replacement.
Key Features
- Five-year replacement protection for USW-Pro-HD-24
- Hardware exchange and replacement service
- Next-business-day replacement response
- Carry-in service location
- Service activation through the Ubiquiti UI Care process
Coverage and Compatibility
This UI Care service is specifically designed for the Ubiquiti USW-Pro-HD-24. The exact service MPN is UICARE-USW-PRO-HD-24-D. It is a service SKU and does not include the network switch hardware itself.
Service Handling
Service specifications identify the plan as an exchange service with replacement support. The listed replacement response is next business day, while the service location is carry-in. This service structure is intended to provide extended replacement protection for the covered USW-Pro-HD-24.
Purchase and Activation
The UI Care license is intended to be purchased with the device it covers. Current distributor documentation states that the protection must be activated for the intended UI Care product through the Ubiquiti Licenses/UI Care Vouchers process.
DC Supplies Product Note
Match the service MPN to the exact switch model before ordering. UICARE-USW-PRO-HD-24-D is for the USW-Pro-HD-24 and should not be confused with separate UI Care SKUs for USW-Pro-HD-24-PoE or other Pro HD switch variants.
Specifications
| Brand | Ubiquiti |
|---|
| Part Number / MPN | UICARE-USW-PRO-HD-24-D |
|---|
| Product Type | UI Care extended service |
|---|
| Covered Product | USW-Pro-HD-24 |
|---|
| Coverage Period | 5 years |
|---|
| Service Type | Exchange |
|---|
| Provided Support | Replacement |
|---|
| Service Response | Next business day |
|---|
| Service Location | Carry-in |
|---|
| Coverage Category | Extended replacement protection |
|---|
| Supported Device | USW-Pro-HD-24 |
|---|
| Activation | Required through Ubiquiti UI Care process |
|---|
| Purchase Requirement | Must be purchased with the covered device |
|---|
FAQs
What device does UICARE-USW-PRO-HD-24-D cover?
It provides UI Care service for the Ubiquiti USW-Pro-HD-24 switch.
How long does the coverage last?
The service duration is five years.
What type of service is included?
The plan provides exchange and replacement support for the covered USW-Pro-HD-24.
What is the listed replacement response?
Service specifications list a next-business-day replacement response.
Where is the service provided?
The listed service location is carry-in.
Can this UI Care service be used for the USW-Pro-HD-24-PoE?
No. UICARE-USW-PRO-HD-24-D is specifically associated with the USW-Pro-HD-24. The PoE variant uses a s
