Overview
Ubiquiti UICARE-USW-FLEX-2.5G-8-POE-D is a UI Care extended service plan for the USW-Flex-2.5G-8-PoE UniFi Switch Flex 2.5G 8 PoE. It extends replacement protection to five years and provides an expedited replacement process for eligible hardware requiring service.
Key Features
- Five-year replacement protection for USW-Flex-2.5G-8-PoE
- Advanced hardware replacement
- Replacement before defective-device return
- Priority RMA service
- Prepaid return shipping
Coverage and Compatibility
This UI Care service is specifically designed for the Ubiquiti USW-Flex-2.5G-8-PoE. The exact service MPN is UICARE-USW-FLEX-2.5G-8-POE-D. It is a service SKU and does not include the network switch itself.
Service Handling
UI Care provides advanced replacement for eligible covered hardware. Service documentation states that the replacement can be supplied before the defective switch is returned, with priority RMA handling and a prepaid return label. Distributor specifications list a next-business-day replacement response.
Purchase and Activation
The UI Care service must be purchased with the eligible USW-Flex-2.5G-8-PoE. Current service documentation states that UI Care cannot be added after the covered device has already been purchased. Activation is required for the intended UI Care product through the applicable Ubiquiti service process.
DC Supplies Product Note
Match the service MPN carefully to the exact switch model. UICARE-USW-FLEX-2.5G-8-POE-D is specifically for USW-Flex-2.5G-8-PoE and should not be substituted with the UI Care service for the non-PoE USW-Flex-2.5G-8.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-USW-FLEX-2.5G-8-POE-D |
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| Product Type | UI Care extended service |
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| Covered Product | USW-Flex-2.5G-8-PoE |
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| Product Family | UniFi Switching |
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| Coverage Period | 5 years / 60 months |
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| Service Type | Exchange / replacement |
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| Replacement Type | Advanced hardware replacement |
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| Replacement Timing | Before defective-device return |
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| RMA Handling | Priority service |
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| Service Response | Next business day |
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| Return Shipping | Prepaid |
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| Supported Device Variant | USW-Flex-2.5G-8-PoE |
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| Service Category | Warranty / replacement support |
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| Purchase Requirement | Must be purchased with covered device |
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FAQs
What device does UICARE-USW-FLEX-2.5G-8-POE-D cover?
It provides UI Care service for the Ubiquiti USW-Flex-2.5G-8-PoE UniFi Switch Flex 2.5G 8 PoE.
How long does the coverage last?
The service extends replacement protection to five years, or 60 months.
Is the replacement provided before the defective switch is returned?
Yes. The advanced replacement process allows the replacement to be supplied before the defective device is returned.
What RMA support is included?
UI Care includes priority RMA handling for covered replacement requests.
Is return shipping included?
Yes. A prepaid return shipping label is provided for the defective device.
Can UI Care be purchased after the switch?
No. Current service documentation states that the UI Care service must be purchased with the eligibl
