Overview
Ubiquiti UICARE-UCG-INDUSTRIAL-D is a UI Care extended service for the UniFi Cloud Gateway Industrial (UCG-Industrial). It provides five-year replacement protection with prioritized RMA handling and advanced replacement for eligible hardware issues.
Key Features
- Five-year UI Care coverage for UCG-Industrial
- Replacement unit ships before inspection
- RMA tickets receive priority handling
- Prepaid return shipping is included
- Service is matched specifically to UCG-Industrial
Coverage and Compatibility
This service is specifically associated with the Ubiquiti UniFi Cloud Gateway Industrial, model UCG-Industrial. The exact service MPN is UICARE-UCG-INDUSTRIAL-D and should be matched to the corresponding gateway when ordering.
Service Handling
For an eligible hardware issue, UI Care provides an advanced replacement process in which the replacement unit ships before inspection of the defective device. RMA tickets are prioritized through the service process, and prepaid return shipping is provided for the affected hardware.
Coverage Period
The service provides five years of replacement protection for the covered UCG-Industrial. UI Care is intended to provide longer-term hardware replacement coverage beyond the standard warranty period.
Purchase and Activation
UI Care should be purchased for the corresponding covered product and activated according to Ubiquiti's service requirements. Service eligibility is tied to the specific covered device and its associated UI Care plan.
DC Supplies Product Note
Match the exact gateway model before ordering this service. UICARE-UCG-INDUSTRIAL-D is specifically for UCG-Industrial, so it should not be substituted for UI Care service MPNs associated with other UniFi Cloud Gateway models.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UCG-INDUSTRIAL-D |
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| Product Type | UI Care extended replacement service |
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| Service Name | UI Care |
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| Covered Product | UCG-Industrial |
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| Product Name | UniFi Cloud Gateway Industrial |
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| Product Family | UniFi |
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| Coverage Period | 5 years |
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| Coverage Duration | 60 months |
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| Replacement Service | Advanced replacement |
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| Replacement Timing | Before inspection |
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| RMA Handling | Priority handling |
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| Return Shipping | Prepaid |
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| Service Association | One covered UCG-Industrial device |
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FAQs
What device does UICARE-UCG-INDUSTRIAL-D cover?
It is the UI Care service for the Ubiquiti UniFi Cloud Gateway Industrial, model UCG-Industrial.
How long does the UI Care coverage last?
The service provides five years, or 60 months, of replacement protection.
Is the replacement shipped before inspection?
Yes. Ubiquiti specifies that the replacement unit ships before inspection of the defective device.
Is return shipping included?
Yes. Prepaid return shipping is included for the defective hardware.
How are RMA requests handled?
UI Care provides priority handling for RMA tickets throughout the service process.
Can this service be used for another UniFi Cloud Gateway?
No. UICARE-UCG-INDUSTRIAL-D is specifically matched to UCG-Industrial and should not be substituted for anoth
