Ubiquiti UI Care for UA-Retrofit-Hub-2 extends replacement protection for the UniFi Access Retrofit Hub to five years. Part number UICARE-UA-RETROFIT-HUB-2-D is specifically matched to the UA-Retrofit-Hub-2 and provides advanced replacement support for eligible hardware issues.
Key Features
- Five-year extended replacement protection
- Designed specifically for UA-Retrofit-Hub-2
- Advanced replacement service
- Priority RMA handling
- Prepaid return shipping included
Coverage and Compatibility
This UI Care service is intended for the Ubiquiti UA-Retrofit-Hub-2, the UniFi Access Retrofit Hub. The exact service MPN is UICARE-UA-RETROFIT-HUB-2-D. The service should be matched to the exact UA-Retrofit-Hub-2 rather than assumed to cover other UniFi Access products.
Service Handling
UI Care provides advanced replacement for covered hardware. Documentation states that the replacement can be received before the defective device is returned, while the manufacturer covers the cost of returning the defective unit. RMA claims are handled directly through Ubiquiti's RMA process.
Activation and Eligibility
UI Care must be purchased together with the eligible UA-Retrofit-Hub-2 and cannot be added after the device has already been purchased. The number of UI Care services should match the number of covered devices. After purchase and activation, the service extends the applicable replacement protection to five years.
DC Supplies Product Note
For access-control deployments using multiple Retrofit Hubs, match each UI Care service to the corresponding UA-Retrofit-Hub-2. This device-specific pairing helps ensure the correct service coverage is assigned to each installed hub.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UA-RETROFIT-HUB-2-D |
| Product Type | Extended Warranty / Service |
| Service | UI Care |
| Covered Product | UA-Retrofit-Hub-2 |
| Product Name | UniFi Access Retrofit Hub |
| Coverage Term | 5 years / 60 months |
| Replacement Type | Advanced Replacement |
| RMA Handling | Priority |
| Replacement Timing | Before return of defective unit |
| Return Shipping | Manufacturer-paid / prepaid |
| Purchase Requirement | Must be purchased with eligible device |
| Service Quantity | One service per covered device |
| RMA Processing | Directly through Ubiquiti |
FAQs
What device does UICARE-UA-RETROFIT-HUB-2-D cover?
This UI Care SKU is specifically designed for the Ubiquiti UA-Retrofit-Hub-2, also known as the UniFi Access Retrofit Hub.
How long is the coverage?
UI Care extends replacement protection to five years, or 60 months.
What type of replacement service is provided?
The service provides advanced replacement, with the replacement available before the defective unit is returned.
Is return shipping included?
Yes. Documentation states that the manufacturer covers the cost of returning the defective device.
Can UI Care be purchased after buying the hub?
No. Available documentation states that UI Care must be purchased together with the eligible UA-Retrofit-Hub-2 and cannot be added later.
How many UI Care services are required for multiple hubs?
The quantity should match the number of UA-Retrofit-Hub-2 devices being covered.
