Overview
Ubiquiti UICARE-USW-PRO-MAX-16-D is a UI Care service for the Ubiquiti USW-Pro-Max-16 managed network switch. It provides five-year replacement protection with expedited replacement, prioritized RMA handling, and prepaid return shipping for qualifying hardware.
This MPN represents a service entitlement rather than the physical switch. It is specifically associated with the USW-Pro-Max-16 and should not be confused with the UI Care service for the USW-Pro-Max-16-PoE.
Warranty Coverage
UI Care provides five-year coverage for the qualifying USW-Pro-Max-16. Ubiquiti identifies faster replacement and priority support as key benefits of the service.
Replacement Service
For an eligible covered hardware issue, the replacement unit ships before inspection of the defective device. This replacement process is intended to reduce service interruption when a covered switch requires replacement.
RMA and Return Service
UI Care prioritizes RMA tickets through the service process and includes prepaid return shipping for the defective covered hardware. Service claims remain subject to Ubiquiti's applicable UI Care requirements.
Covered Product
The covered product is the Ubiquiti USW-Pro-Max-16, a 16-port Layer 3 Etherlighting switch with four 2.5 GbE RJ45 ports, twelve GbE RJ45 ports, and two 10G SFP+ ports. The switch supports desktop, wall, and optional rack mounting and uses a silent, fanless cooling design.
Key Features
- Five-year UI Care coverage for USW-Pro-Max-16
- Replacement ships before inspection
- RMA tickets prioritized end to end
- Prepaid return shipping for covered defective hardware
- Specifically matched to the non-PoE Ubiquiti USW-Pro-Max-16
DC Supplies Product Note
Verify the exact switch model before applying this service: UICARE-USW-PRO-MAX-16-D is for USW-Pro-Max-16, while the Pro Max 16 PoE version has a separate UI Care part number.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-USW-PRO-MAX-16-D |
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| Product Type | UI Care Warranty and Replacement Service |
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| Service Name | UI Care |
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| Warranty / Replacement Protection | 5 years |
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| Covered Product | USW-Pro-Max-16 |
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| Covered Product Type | Layer 3 Managed Etherlighting Switch |
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| Total Network Ports | 16 RJ45 ports |
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| 2.5 GbE RJ45 Ports | 4 |
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| GbE RJ45 Ports | 12 |
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| 10G SFP+ Ports | 2 |
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| Switching Layer | Layer 3 |
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| Etherlighting | Yes |
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| Cooling | Silent, fanless cooling |
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| Mounting Options | Desktop and wall mounting; optional rack mounting |
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| Replacement Method | Replacement before inspection |
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| RMA Handling | Priority RMA |
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| Return Shipping | Prepaid return shipping |
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| Physical Product | No; service entitlement |
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FAQs
What does UICARE-USW-PRO-MAX-16-D cover?
It provides five-year UI Care replacement protection and related service benefits for the Ubiquiti USW-Pro-Max-16 switch.
Is UICARE-USW-PRO-MAX-16-D the switch itself?
No. This MPN represents the UI Care service. The physical product covered by the service is the USW-Pro-Max-16.
How long is the UI Care protection?
The UI Care replacement protection period is five years for the qualifying USW-Pro-Max-16.
Does UI Care provide replacement before inspection?
Yes. Ubiquiti lists replacement shipment before inspection as a benefit of the five-year UI Care coverage.
Does this service cover the USW-Pro-Max-16-PoE?
No. The USW-Pro-Max-16-PoE is a separate hardware model with its own UI Care service part number.
Does UI Care include return shipping?
Yes. Prepaid return shipping is included for covered defective hardware through the UI Care replacement process.
