Overview
Ubiquiti UICARE-UVC-AI-PRO-D is a UI Care service for the Ubiquiti UVC-AI-Pro security camera. It provides five-year replacement protection with faster replacement and priority support for the qualifying camera hardware.
This MPN represents a service entitlement rather than the physical camera. It is specifically associated with the UVC-AI-Pro and should be matched to the correct product before purchase and activation.
Warranty Coverage
UI Care provides five-year coverage for the qualifying UVC-AI-Pro. Ubiquiti identifies faster replacement and priority support as the primary benefits of the service.
Replacement Service
For an eligible covered hardware issue, the replacement ships before inspection of the defective unit. This advanced replacement process can reduce the interruption associated with a covered camera failure.
RMA and Return Service
UI Care prioritizes RMA tickets through the service process and includes prepaid return shipping for the defective covered hardware. Service handling remains subject to Ubiquiti's applicable UI Care terms and eligibility requirements.
Covered Product
The covered product is the Ubiquiti UVC-AI-Pro, an indoor/outdoor 4K PoE camera with 3x optical zoom, long-range IR night vision, and enhanced AI detection capabilities.
Key Features
- Five-year UI Care coverage for UVC-AI-Pro
- Replacement ships before inspection
- RMA tickets prioritized end to end
- Prepaid return shipping for covered defective hardware
- Specifically associated with the Ubiquiti UVC-AI-Pro camera
Compatibility and Eligibility
UICARE-UVC-AI-PRO-D is intended specifically for the Ubiquiti UVC-AI-Pro. It is not the physical camera, mounting hardware, junction box, IR enhancer, or another Ubiquiti security camera model.
The UVC-AI-Pro is an indoor/outdoor 4K PoE camera with 3x optical zoom and long-range IR night vision. The Ubiquiti product page identifies it as the AI Pro camera and offers UI Care as a five-year coverage option.
DC Supplies Product Note
Because this MPN is a service entitlement rather than physical camera hardware, verify that the device being covered is the exact UVC-AI-Pro model before applying the UI Care coverage.
Specifications
| Brand | Ubiquiti |
|---|
| Part Number / MPN | UICARE-UVC-AI-PRO-D |
|---|
| Product Type | UI Care Warranty and Replacement Service |
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| Service Name | UI Care |
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| Warranty / Replacement Protection | 5 years |
|---|
| Covered Product | UVC-AI-Pro |
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| Covered Product Type | Indoor/Outdoor AI Security Camera |
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| Video Resolution of Covered Product | 4K |
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| Optical Zoom | 3x |
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| Power Method of Covered Product | PoE |
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| Long-Range IR Night Vision | Yes |
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| Replacement Method | Replacement before inspection |
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| RMA Handling | Priority RMA |
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| Return Shipping | Prepaid return shipping |
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| Physical Product | No; service entitlement |
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FAQs
What does UICARE-UVC-AI-PRO-D cover?
It provides five-year UI Care replacement protection and associated service benefits for the Ubiquiti UVC-AI-Pro security camera.
Is UICARE-UVC-AI-PRO-D the AI Pro camera?
No. This MPN represents the UI Care service. The physical camera covered by the service is the UVC-AI-Pro.
How long is the UI Care protection?
The UI Care coverage period is five years for the qualifying UVC-AI-Pro.
Does UI Care provide replacement before inspection?
Yes. Ubiquiti specifies that the replacement ships before inspection as part of the UI Care service.
Does the service include return shipping?
Yes. Prepaid return shipping is included for covered defective hardware under the UI Care replacement process.
Can this UI Care MPN be used for another Ubiquiti camera?
No. UICARE-UVC-AI-PRO-D is specifically associated with the UVC-AI-Pro and should not be treated as a universal Ubiquiti warranty service.
