Overview
Ubiquiti UICARE-UVC-AI-THETA-PRO-D is a UI Care service for the Ubiquiti UVC-AI-Theta-Pro AI Theta Pro security camera system. It provides five-year coverage with faster replacement and priority support for the qualifying hardware.
This MPN represents a service entitlement rather than the physical AI Theta Pro camera system. It should be matched specifically to the UVC-AI-Theta-Pro before purchase and activation.
Warranty Coverage
UI Care provides five-year replacement protection for the qualifying UVC-AI-Theta-Pro. Ubiquiti lists faster replacement and priority support as part of the five-year coverage.
Replacement Service
For an eligible covered hardware issue, the replacement ships before inspection of the defective unit. This replacement process can help reduce downtime when a covered AI Theta Pro system requires service.
RMA and Return Service
UI Care prioritizes RMA tickets through the service process and includes prepaid return shipping for the defective covered hardware. RMA handling remains subject to Ubiquiti's applicable service requirements.
Covered Product
The covered product is the Ubiquiti UVC-AI-Theta-Pro AI Theta Pro system. Ubiquiti describes it as a complete ceiling 360° AI Theta system designed to provide a panoramic view of large, busy spaces. The system supports 4K video, smart detections, face recognition, and license plate recognition with compatible lens configurations.
Key Features
- Five-year UI Care coverage for UVC-AI-Theta-Pro
- Replacement ships before inspection
- RMA tickets prioritized end to end
- Prepaid return shipping included for covered defective hardware
- Specifically associated with the Ubiquiti AI Theta Pro system
DC Supplies Product Note
Because this MPN is a service entitlement rather than physical camera hardware, verify that the covered device is the exact UVC-AI-Theta-Pro model before applying the UI Care coverage.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UVC-AI-THETA-PRO-D |
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| Product Type | UI Care Warranty and Replacement Service |
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| Service Name | UI Care |
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| Warranty / Replacement Protection | 5 years |
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| Covered Product | UVC-AI-Theta-Pro |
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| Covered Product Type | AI Security Camera System |
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| Video Resolution of Covered Product | 4K |
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| Maximum Frame Rate | 24 FPS |
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| Networking Interface | GbE RJ45 |
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| Power Method | PoE |
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| Maximum Power Consumption | 12.5 W |
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| Supported Voltage Range | 37–57 V DC |
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| Smart Detections | People, vehicles, animals |
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| Face Recognition | Yes |
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| License Plate Recognition | Yes, with compatible Long-Distance and Wide-Angle lenses |
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| Replacement Method | Replacement before inspection |
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| RMA Handling | Priority RMA |
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| Return Shipping | Prepaid return shipping |
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| Physical Product | No; service entitlement |
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FAQs
What does UICARE-UVC-AI-THETA-PRO-D cover?
It provides five-year UI Care replacement protection and associated service benefits for the Ubiquiti UVC-AI-Theta-Pro AI security camera system.
Is UICARE-UVC-AI-THETA-PRO-D the AI Theta Pro camera?
No. This MPN represents the UI Care service. The physical product covered by the service is the UVC-AI-Theta-Pro.
How long is the UI Care protection?
The UI Care coverage period is five years for the qualifying UVC-AI-Theta-Pro.
Does UI Care provide replacement before inspection?
Yes. Ubiquiti lists replacement shipment before inspection as a benefit of the five-year UI Care coverage.
Does the service include return shipping?
Yes. Prepaid return shipping is included for covered defective hardware under the UI Care replacement process.
