Overview
Ubiquiti UICARE-UCG-MAX-D is a UI Care five-year warranty and hardware replacement service for the Ubiquiti UCG-Max Cloud Gateway Max. This MPN represents the service coverage rather than the physical Cloud Gateway Max itself.
Warranty Coverage
UI Care provides five years of replacement protection for the eligible UCG-Max. Under Ubiquiti's current UI Care terms, coverage applies to qualifying manufacturer defects arising from normal use and service during the membership term.
Replacement Service
Ubiquiti provides an advanced replacement process for covered products. The replacement can be shipped before the original covered product is received and inspected. Replacement products may be new or refurbished at Ubiquiti's option, and a functionally comparable product may be provided if the covered product has been discontinued.
RMA and Return Service
UI Care includes priority handling of RMA requests and prepaid return shipping for the covered product. Replacement claims are handled through Ubiquiti's RMA process according to the applicable UI Care membership terms.
Key Features
- Five-year UI Care warranty coverage
- Specifically associated with the Ubiquiti UCG-Max
- Advanced replacement before inspection of the returned unit
- Priority RMA handling
- Prepaid return shipping for the covered product
Compatibility
UICARE-UCG-MAX-D is specifically identified as UI Care for the UCG-Max. It should not be represented as coverage for unrelated UniFi Cloud Gateway models or other Ubiquiti networking products.
Purchase and Eligibility
Ubiquiti's UI Care terms require the covered Ubiquiti product and membership plan to be purchased substantially simultaneously through an applicable Ubiquiti store or authorized distributor or reseller. Coverage begins according to the effective-date provisions in Ubiquiti's current membership terms and continues for five years.
DC Supplies Product Note
UICARE-UCG-MAX-D is a service product rather than a physical network gateway. The corresponding covered hardware is the Ubiquiti UCG-Max. UI Care does not add a second gateway, storage device, power adapter, Ethernet cable, or other physical accessory to the product purchase.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UCG-MAX-D |
| Product Type | Warranty / Hardware Replacement Service |
| Service Name | UI Care |
| Warranty Period | 5 years |
| Supported Product | Ubiquiti UCG-Max |
| Service Type | Exchange / Replacement |
| Replacement | Advanced replacement before inspection |
| RMA Handling | Priority handling |
| Return Shipping | Prepaid return shipping |
| Replacement Condition | New or refurbished at Ubiquiti's option |
| Discontinued Product | Functionally comparable replacement may be provided |
| Physical Product | No; service coverage |
FAQs
What does UICARE-UCG-MAX-D cover?
This MPN provides UI Care warranty and replacement coverage for the Ubiquiti UCG-Max Cloud Gateway Max.
How long is the warranty coverage?
The UI Care membership provides five years of replacement protection for the eligible UCG-Max.
Is UICARE-UCG-MAX-D the UCG-Max gateway itself?
No. This MPN represents the UI Care service associated with the UCG-Max rather than the physical networking device.
Does the replacement ship before the defective UCG-Max is inspected?
Yes. Ubiquiti's UI Care terms provide for replacement before the covered product is returned and inspected.
Is return shipping included?
Yes. Ubiquiti states that UI Care covers return shipping for the covered product.
Does UI Care provide priority RMA handling?
Yes. Priority handling of RMA tickets is included as a UI Care benefit.
