Ubiquiti UI Care for EAV-Bridge extends replacement protection for the Ubiquiti Enterprise A/V Bridge to five years. Part number UICARE-EAV-BRIDGE-D is specifically matched to the EAV-Bridge and provides advanced replacement service for covered hardware failures.
Key Features
- Five-year extended replacement protection
- Designed specifically for EAV-Bridge
- Advanced replacement service
- Expedited RMA handling
- Prepaid return shipping
Coverage and Compatibility
This UI Care service is intended for the Ubiquiti EAV-Bridge, part of the Enterprise A/V product family. The exact service MPN is UICARE-EAV-BRIDGE-D. The service should be matched to the exact EAV-Bridge being covered rather than assumed to apply to other Enterprise A/V products such as EAV-Fiber or EAV-XG-24-PoE.
Service Handling
UI Care provides advanced replacement for covered hardware. When a qualifying hardware failure requires replacement, Ubiquiti ships the replacement unit before receiving the faulty device back. A prepaid return shipping label is provided for returning the defective hardware, helping streamline the RMA process.
Activation and Eligibility
UI Care must be activated for the intended product before resale or shipment. Ubiquiti's activation process uses the Licenses/UI Care Vouchers area. Distributor documentation also states that the service is device-specific and, after activation, provides five years of coverage with an applicable 60-day grace period.
DC Supplies Product Note
For an EAV deployment where replacement continuity is important, verify the device model and UI Care MPN together before activation. This ensures the service is associated with the intended EAV-Bridge rather than another Enterprise A/V device.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-EAV-BRIDGE-D |
| Product Type | Extended Warranty / Service |
| Service | UI Care |
| Covered Product | EAV-Bridge |
| Product Family | Enterprise A/V |
| Coverage Term | 5 years |
| Replacement Type | Advanced Replacement |
| RMA Handling | Expedited |
| Replacement Timing | Replacement ships before faulty unit is received |
| Return Shipping | Prepaid |
| Activation | Required |
| Activation Portal | Licenses / UI Care Vouchers |
| Coverage Grace Period | 60 days after activation |
FAQs
What device does UICARE-EAV-BRIDGE-D cover?
This UI Care SKU is specifically designed for the Ubiquiti EAV-Bridge.
How long is the coverage?
UI Care extends replacement protection to five years after activation.
What happens when a covered hardware failure occurs?
UI Care provides advanced replacement, with the replacement unit shipped before the faulty hardware is received back.
Is return shipping included?
Yes. A prepaid return shipping label is provided for returning the defective hardware.
Does this SKU cover EAV-Fiber or EAV-XG-24-PoE?
No. Those products have their own UI Care SKUs. UICARE-EAV-BRIDGE-D should be matched specifically to EAV-Bridge.
When must UI Care be activated?
The service must be activated for the intended product before resale or shipment through the UI Care Vouchers activation process.
