Overview
Ubiquiti UI Care UICARE-UXG-ENTERPRISE-D provides five years of extended replacement protection for the UXG-Enterprise gateway. The service is designed to reduce equipment downtime through replacement-before-inspection and prioritized RMA handling.
Service Coverage
- Five years of UI Care coverage
- Replacement ships before inspection
- RMA tickets prioritized from submission through completion
- Prepaid return shipping included for replacement returns
Covered Device
The service is associated with the Ubiquiti UXG-Enterprise, a 25G independent gateway featuring multi-WAN load balancing, 12.5 Gbps IPS routing, and redundant hot-swappable power supplies.
Key Features
- Five-year extended replacement coverage
- Replacement shipped before inspection
- Prioritized RMA processing
- Prepaid return shipping
- Specific service SKU for the UXG-Enterprise gateway
Applications
UICARE-UXG-ENTERPRISE-D is intended for deployments using the UXG-Enterprise where extended hardware replacement protection and streamlined RMA handling are required.
DC Supplies Product Note
This MPN is a UI Care service, not the UXG-Enterprise gateway itself. Verify that the associated hardware is the exact UXG-Enterprise model before purchasing the service.
Specifications
| Brand | Ubiquiti |
|---|
| Part Number / MPN | UICARE-UXG-ENTERPRISE-D |
|---|
| Product Type | Extended warranty and hardware replacement service |
|---|
| Service | UI Care |
|---|
| Coverage Period | 5 years |
|---|
| Covered Device | UXG-Enterprise |
|---|
| Covered Device Type | 25G independent gateway |
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| IPS Routing | 12.5 Gbps |
|---|
| Gateway Features | Multi-WAN load balancing |
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| High Availability | Shadow Mode with automatic failover |
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| WAN/LAN Interfaces | 2 x 25G SFP28, 2 x 10G SFP+, 2 x 2.5 GbE RJ45 |
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| Power Redundancy | 2 x hot-swappable PSUs |
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| Replacement Method | Replacement ships before inspection |
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| RMA Handling | Prioritized end to end |
|---|
| Return Shipping | Prepaid |
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FAQs
What does UICARE-UXG-ENTERPRISE-D cover?
It provides five-year UI Care replacement protection for the Ubiquiti UXG-Enterprise gateway.
Is UICARE-UXG-ENTERPRISE-D the UXG-Enterprise gateway?
No. This MPN identifies the UI Care service associated with the UXG-Enterprise. It is not the physical gateway.
Does replacement require the defective device to be inspected first?
Ubiquiti states that the replacement ships before inspection.
How are RMA requests handled?
Ubiquiti states that UI Care RMA tickets receive priority handling from end to end.
Is return shipping included?
Yes. Ubiquiti states that prepaid return shipping is included.
Which gateway is this service for?
The service is specifically associated with the Ubiquiti UXG-Enterprise gateway.
