Overview
Ubiquiti UICARE-USW-PRO-HD-24-POE-D is a UI Care extended warranty and hardware replacement service for the Ubiquiti UniFi Pro HD 24 PoE, model USW-Pro-HD-24-PoE. The service provides five years of coverage and an accelerated replacement process for qualifying hardware issues.
Service Coverage
UI Care provides five-year hardware coverage with advanced replacement. Ubiquiti states that replacement hardware ships before inspection, RMA tickets are prioritized end to end, and prepaid return shipping is included.
Covered Device
This service SKU is specifically associated with the USW-Pro-HD-24-PoE. The covered switch is a Layer 3 rack-mount switch with 24 PoE++ RJ45 ports, four 10G SFP+ ports, Etherlighting, and a 600W total PoE availability.
Key Features
- Five-year UI Care coverage
- Advanced replacement before inspection
- Priority RMA handling
- Prepaid return shipping included
- Specifically matched to USW-Pro-HD-24-PoE
Applications
UICARE-USW-PRO-HD-24-POE-D is intended for deployments using the Pro HD 24 PoE switch where extended hardware replacement protection and priority service are required. The covered switch supports high-density PoE networking, multi-gigabit access, 10 GbE connectivity, Layer 3 networking, and rack-mounted deployments.
DC Supplies Product Note
This MPN represents a service and warranty product, not the physical Pro HD 24 PoE switch. Verify that the associated hardware is USW-Pro-HD-24-PoE before ordering, as this UI Care SKU is specifically associated with that model.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-USW-PRO-HD-24-POE-D |
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| Product Type | Extended Warranty / Hardware Replacement Service |
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| Service Name | Ubiquiti UI Care |
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| Coverage Period | 5 years |
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| Covered Device | UniFi Pro HD 24 PoE |
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| Covered Device MPN | USW-Pro-HD-24-PoE |
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| Device Type | Layer 3 rack-mount PoE switch |
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| PoE Ports | 24 × PoE++ |
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| 2.5 GbE RJ45 Ports | 22 × PoE++ |
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| 10 GbE RJ45 Ports | 2 × PoE++ |
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| 10G SFP+ Ports | 4 |
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| Total PoE Availability | 600W |
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| Switching Capacity | 230 Gbps |
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| Total Non-Blocking Throughput | 115 Gbps |
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| Forwarding Rate | 171 Mpps |
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| Layer 3 | Supported |
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| Etherlighting | Supported |
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| Form Factor | Rack mount, 1U |
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| Replacement Type | Advanced hardware replacement |
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| Replacement Timing | Replacement ships before inspection |
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| RMA Handling | Priority handling |
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| Return Shipping | Prepaid |
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FAQs
What does UICARE-USW-PRO-HD-24-POE-D cover?
It provides UI Care extended warranty and hardware replacement service for the Ubiquiti USW-Pro-HD-24-PoE switch.
How long is the UI Care coverage?
The service provides five years of coverage.
Does this product include the Pro HD 24 PoE switch?
No. UICARE-USW-PRO-HD-24-POE-D is a service SKU and does not include the physical USW-Pro-HD-24-PoE switch.
How does advanced replacement work?
Ubiquiti states that replacement hardware ships before the defective device is inspected, subject to the applicable UI Care service process.
Is return shipping included?
Yes. Prepaid return shipping is included with the UI Care service.
