Service Overview
Ubiquiti UICARE-ENAS-D is a UI Care extended service agreement for the ENAS UniFi Enterprise NAS. It extends replacement protection to five years and provides an exchange-based replacement service for the covered storage system.
Key Features
- Five-year UI Care coverage for ENAS
- Exchange-based replacement service
- Next-business-day replacement response
- Carry-in service location
- Device-specific coverage for the Ubiquiti ENAS Enterprise NAS
Coverage and Compatibility
This service SKU is specifically for the Ubiquiti ENAS UniFi Enterprise NAS. The service covers the ENAS hardware and is intended as an extended replacement program rather than a standalone storage product.
Service Handling
UICARE-ENAS-D uses an exchange service model with replacement support. Current service specifications list a next-business-day replacement response and carry-in service location. UI Care documentation also describes advance replacement and prepaid return shipping as part of the service offering.
Activation
UI Care protection is device-specific and must be associated with the intended ENAS. Ubiquiti's UI Care process requires activation for the intended product before the product is shipped or resold.
DC Supplies Product Note
For an ENAS deployment, match this UI Care SKU with the corresponding ENAS hardware at purchase so the five-year replacement protection is associated with the intended storage system.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-ENAS-D |
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| Product Type | UI Care Extended Service |
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| Service Name | UI Care |
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| Covered Product | ENAS |
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| Covered Device | UniFi Enterprise NAS |
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| Service Main Type | Exchange |
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| Provided Support | Replacement |
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| Service Duration | 5 years |
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| Coverage Duration | 60 months |
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| Service Response Time | Next Business Day - Replacement |
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| Service Location | Carry-in |
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| Replacement Protection | Extended replacement program |
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| Return Shipping | Prepaid return shipping included |
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| Activation | Required for the intended UI Care product |
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FAQs
What product does UICARE-ENAS-D cover?
It is the UI Care extended service agreement for the Ubiquiti ENAS UniFi Enterprise NAS.
How long does the coverage last?
The service duration is five years, or 60 months.
What type of replacement service is provided?
The service uses an exchange model and provides replacement support for the covered ENAS.
What is the listed replacement response time?
Current service specifications list next-business-day replacement response.
Is return shipping included?
UI Care documentation lists prepaid return shipping as a service benefit.
Does the service need to be activated?
Yes. UI Care protection must be activated for the intended covered product according to Ubiquiti
