Service Overview
Ubiquiti UICARE-UVC-AI-MS-4-B-D is a UI Care service agreement for the UVC-AI-MS-4-B AI Multi Sensor 4 camera. The service provides five-year replacement protection with faster replacement handling and priority support for the covered device.
Key Features
- Five-year UI Care coverage for the UVC-AI-MS-4-B
- Replacement ships before inspection
- RMA tickets receive priority handling end to end
- Prepaid return shipping is included
- Device-specific coverage for the black AI Multi Sensor 4
Coverage and Compatibility
This UI Care SKU is specifically associated with the Ubiquiti UVC-AI-MS-4-B AI Multi Sensor 4. Ubiquiti describes the covered camera as an all-weather PoE++ 32MP multi-sensor camera with a Multi-TOPS AI engine, 2.33× optical zoom, 360° IR coverage, and four independently adjustable lenses.
Service Handling
UI Care is designed to simplify replacement handling for the covered camera. Ubiquiti states that the replacement ships before inspection, RMA tickets are prioritized end to end, and prepaid return shipping is included.
Activation
UI Care protection must be activated for the intended UI Care product before resale or shipment. Activation is handled through the Ubiquiti portal under Licenses/UI Care Vouchers.
DC Supplies Product Note
Match this service SKU to the exact UVC-AI-MS-4-B camera when ordering, especially in multi-camera deployments, so each covered device has its corresponding UI Care protection.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UVC-AI-MS-4-B-D |
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| Product Type | UI Care Service Agreement |
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| Service | UI Care |
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| Covered Product | UVC-AI-MS-4-B |
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| Covered Device | AI Multi Sensor 4 |
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| Camera Color | Black |
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| Coverage Period | 5 years |
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| Coverage Duration | 60 months |
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| Service Type | Replacement |
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| Replacement Handling | Replacement ships before inspection |
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| RMA Handling | Priority handling end to end |
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| Return Shipping | Prepaid return shipping included |
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| Activation | Required through Ubiquiti UI Care Vouchers portal |
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FAQs
What product does UICARE-UVC-AI-MS-4-B-D cover?
It is the UI Care service SKU for the Ubiquiti UVC-AI-MS-4-B AI Multi Sensor 4 camera.
How long does the UI Care coverage last?
The service provides five years, or 60 months, of coverage for the specified camera.
Does the replacement ship before inspection?
Yes. Ubiquiti lists replacement shipment before inspection as a UI Care benefit.
Are RMA tickets prioritized?
Yes. Ubiquiti states that UI Care RMA tickets receive priority handling end to end.
Is return shipping included?
Yes. Prepaid return shipping is included with the UI Care service.
Does UI Care require activation?
Yes. Ubiquiti states that UI Care protection must be activated for the intended product throu
