Service Overview
Ubiquiti UICARE-UDB-PRO-SECTOR-US-D is a UI Care service agreement for the UDB-Pro-Sector-US Device Bridge Pro Sector. The service provides five-year replacement protection together with faster replacement handling and priority support for the covered device.
Key Features
- Five-year UI Care coverage for the UDB-Pro-Sector-US
- Replacement ships before inspection
- RMA tickets receive priority handling end to end
- Prepaid return shipping is included
- Device-specific coverage for the US version of Device Bridge Pro Sector
Coverage and Compatibility
This UI Care SKU is specifically associated with the Ubiquiti UDB-Pro-Sector-US Device Bridge Pro Sector. The covered hardware is a 5 GHz point-to-multipoint access point designed to wirelessly bridge 50 or more Device Bridge Pro clients at distances of 5 km or more.
Service Handling
UI Care is designed to simplify replacement handling for the covered device. Ubiquiti states that replacement ships before inspection, RMA tickets are prioritized end to end, and prepaid return shipping is included.
Purchase and Activation
This service is device-specific and should be matched to the UDB-Pro-Sector-US. The UI Care license is intended to be purchased with the covered device rather than added to a previous device purchase.
DC Supplies Product Note
For deployments with multiple UDB-Pro-Sector-US units, match each UI Care service license to the corresponding covered device when ordering so the intended hardware receives the correct five-year protection.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UDB-PRO-SECTOR-US-D |
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| Product Type | UI Care Service Agreement |
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| Service | UI Care |
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| Covered Product | UDB-Pro-Sector-US |
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| Covered Device | Device Bridge Pro Sector |
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| Regional Version | US |
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| Coverage Period | 5 years |
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| Coverage Duration | 60 months |
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| Service Type | Exchange |
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| Provided Support | Replacement |
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| Replacement Handling | Replacement ships before inspection |
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| RMA Handling | Priority handling end to end |
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| Return Shipping | Prepaid return shipping included |
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FAQs
What product does UICARE-UDB-PRO-SECTOR-US-D cover?
It is the UI Care service SKU for the Ubiquiti UDB-Pro-Sector-US Device Bridge Pro Sector.
How long does the UI Care coverage last?
The service provides five years, or 60 months, of coverage for the specified device.
Does the replacement ship before inspection?
Yes. Ubiquiti lists replacement shipment before inspection as a UI Care benefit.
Are RMA tickets prioritized?
Yes. Ubiquiti states that UI Care RMA tickets are prioritized end to end.
Is return shipping included?
Yes. Prepaid return shipping is included with the UI Care service.
