Overview
Ubiquiti UICARE-USW-PRO-XG-24-POE-D is a UI Care extended service plan for the UniFi Pro XG 24 PoE switch, model USW-Pro-XG-24-PoE. The service provides five-year coverage for the qualifying switch together with advanced hardware replacement and prioritized RMA support.
Coverage and Replacement Service
UI Care is designed to provide extended hardware protection for the specified UniFi network device. For a qualifying covered hardware failure, Ubiquiti provides an advanced replacement process in which the replacement device is shipped before inspection of the returned unit.
The service also includes prioritized RMA handling and prepaid return shipping. This allows the covered Pro XG 24 PoE switch to be replaced through the UI Care service process without treating the service SKU itself as a physical networking device.
Covered Device
UICARE-USW-PRO-XG-24-POE-D is specifically associated with the Ubiquiti UniFi Pro XG 24 PoE, model USW-Pro-XG-24-PoE. The covered switch is a 24-port Layer 3 Etherlighting PoE+++ switch with 16 10 GbE ports, 8 2.5 GbE ports, and 2 25G SFP28 ports.
Key Features
- Five-year UI Care coverage for the specified Pro XG 24 PoE switch
- Advanced replacement with the replacement shipped before inspection
- Priority handling for RMA tickets
- Prepaid return shipping included with the replacement process
- Service specifically matched to USW-Pro-XG-24-PoE
Applications
UI Care is intended for deployments using the UniFi Pro XG 24 PoE where extended hardware replacement protection and an expedited RMA process are required. It provides a service entitlement for the qualifying switch rather than adding functionality to the network hardware.
DC Supplies Product Note
UICARE-USW-PRO-XG-24-POE-D is a service product and does not include the physical Pro XG 24 PoE switch. The service should be matched to the exact USW-Pro-XG-24-PoE model. Ubiquiti specifies five-year coverage, replacement before inspection, prioritized RMA handling, and prepaid return shipping for UI Care.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-USW-PRO-XG-24-POE-D |
| Product Type | Extended Warranty and Hardware Replacement Service |
| Service | Ubiquiti UI Care |
| Coverage Period | 5 years |
| Covered Device | UniFi Pro XG 24 PoE |
| Covered Device MPN | USW-Pro-XG-24-PoE |
| Covered Device Port Configuration | 24-port Layer 3 switch |
| Covered Device 10 GbE Ports | 16 |
| Covered Device 2.5 GbE Ports | 8 |
| Covered Device 25G Uplink Ports | 2 x SFP28 |
| PoE Capability | PoE+++ |
| PoE Budget | 720W |
| Replacement Service | Advanced hardware replacement |
| Replacement Process | Replacement ships before inspection |
| RMA Support | Priority handling |
| Return Shipping | Prepaid |
FAQs
What product does UICARE-USW-PRO-XG-24-POE-D cover?
This service SKU is specifically associated with the Ubiquiti UniFi Pro XG 24 PoE switch, model USW-Pro-XG-24-PoE.
How long does the UI Care coverage last?
The UI Care service provides five-year coverage for the qualifying Pro XG 24 PoE switch.
Does this SKU include the Pro XG 24 PoE switch?
No. UICARE-USW-PRO-XG-24-POE-D is an extended warranty and hardware replacement service. The USW-Pro-XG-24-PoE switch is the separate covered device.
What happens if the covered switch has a qualifying hardware failure?
Ubiquiti provides advanced replacement, with the replacement device shipped before inspection of the returned device.
Is return shipping included?
Yes. UI Care includes prepaid return shipping for the replacement process.
Does UI Care change the switch's networking capabilities?
No. UI Care is a service entitlement and does not change the ports, PoE capabilities, switching performance, Layer 3 features, or other technical characteristics of the covered switch.
