Service Overview
Ubiquiti UICARE-UDR7-US-D is a UI Care service agreement for the UDR7-US Dream Router 7. The service provides five-year replacement protection with faster replacement handling and priority support for the covered device.
Key Features
- Five-year UI Care coverage for the UDR7-US
- Replacement ships before inspection
- RMA tickets receive priority handling
- Prepaid return shipping is included
- Device-specific coverage for the Dream Router 7
Coverage and Compatibility
This UI Care SKU is associated with the Ubiquiti UDR7-US Dream Router 7. The covered device is a desktop 10G Cloud Gateway with integrated WiFi 7, a 2.5 GbE PoE switch, 10G SFP+ connectivity, microSD storage, and support for the full UniFi application suite.
Service Handling
UI Care is intended to simplify replacement of the covered UDR7-US. Ubiquiti states that replacement ships before inspection, RMA tickets are prioritized end to end, and prepaid return shipping is included.
Activation
UI Care is a device-specific service. The service should be associated with the intended UDR7-US and activated according to Ubiquiti's UI Care process.
DC Supplies Product Note
Match this service SKU to the exact UDR7-US hardware before deployment, particularly when purchasing multiple Dream Router 7 units, so each covered device receives its corresponding service protection.
Specifications
| Brand | Ubiquiti |
|---|
| Part Number / MPN | UICARE-UDR7-US-D |
|---|
| Product Type | UI Care Service Agreement |
|---|
| Service | UI Care |
|---|
| Covered Product | UDR7-US |
|---|
| Covered Device | Dream Router 7 |
|---|
| Regional Version | US |
|---|
| Coverage Period | 5 years |
|---|
| Coverage Duration | 60 months |
|---|
| Replacement Handling | Replacement ships before inspection |
|---|
| RMA Handling | Priority handling end to end |
|---|
| Return Shipping | Prepaid return shipping included |
|---|
FAQs
What product does UICARE-UDR7-US-D cover?
It is the UI Care service SKU for the Ubiquiti UDR7-US Dream Router 7.
How long does the UI Care coverage last?
The service provides five years, or 60 months, of coverage for the specified device.
Does the replacement ship before inspection?
Yes. Ubiquiti lists replacement shipment before inspection as a UI Care benefit.
Are RMA tickets prioritized?
Yes. Ubiquiti states that UI Care RMA tickets are prioritized end to end.
Is return shipping included?
Yes. Prepaid return shipping is included with the UI Care service.
