Service Overview
Ubiquiti UICARE-UDR-5G-MAX-US-D is a UI Care service agreement for the UDR-5G-Max-US Dream Router 5G Max. The service extends replacement protection to five years and provides faster replacement handling and priority support during the covered period.
Key Features
- Five-year UI Care coverage for the UDR-5G-Max-US
- Replacement ships before inspection
- RMA tickets are prioritized end to end
- Prepaid return shipping is included
- Device-specific coverage for the US-version Dream Router 5G Max
Coverage and Compatibility
This UI Care SKU is specifically associated with the Ubiquiti UDR-5G-Max-US Dream Router 5G Max. The covered device is a desktop Cloud Gateway with 5G connectivity, WiFi 7, 10G SFP+, a four-port 2.5 GbE switch with one PoE port, and SD card storage.
Service Handling
UI Care is designed to simplify replacement handling for the covered device. Ubiquiti states that the replacement ships before inspection, RMA tickets receive priority handling, and prepaid return shipping is included.
Activation
Ubiquiti states that UI Care protection must be activated for the intended UI Care product before resale or shipment. Activation instructions are provided through the Ubiquiti portal under Licenses/UI Care Vouchers.
DC Supplies Product Note
Match this service SKU specifically to the UDR-5G-Max-US and complete the required UI Care activation before shipping the covered device, so the service is associated with the intended hardware.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UDR-5G-MAX-US-D |
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| Product Type | UI Care Service Agreement |
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| Service | UI Care |
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| Covered Product | UDR-5G-Max-US |
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| Covered Device | Dream Router 5G Max |
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| Regional Version | US |
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| Coverage Period | 5 years |
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| Coverage Duration | 60 months |
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| Replacement Handling | Replacement ships before inspection |
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| RMA Handling | Priority handling end to end |
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| Return Shipping | Prepaid return shipping included |
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| Activation | Required through Ubiquiti UI Care Vouchers portal |
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FAQs
What product does UICARE-UDR-5G-MAX-US-D cover?
It is the UI Care service SKU for the Ubiquiti UDR-5G-Max-US Dream Router 5G Max.
How long does the UI Care coverage last?
The service provides five years, or 60 months, of coverage for the specified device.
Does the replacement ship before inspection?
Yes. Ubiquiti states that the replacement ships before inspection.
Are RMA tickets prioritized?
Yes. UI Care includes end-to-end priority handling for RMA tickets.
Is return shipping included?
Yes. Prepaid return shipping is included with the UI Care service.
Does UI Care require activation?
Yes. Ubiquiti states that UI Care protection must be activated for the intended product through the L
