Service Overview
Ubiquiti UICARE-UCG-FIBER-D is a UI Care service agreement for the UCG-Fiber Cloud Gateway. It extends replacement protection to five years and provides faster replacement handling and priority support during the covered period.
Key Features
- Five-year UI Care coverage for UCG-Fiber
- Replacement ships before inspection
- RMA tickets receive priority handling
- Prepaid return shipping is included
- Device-specific coverage for the UCG-Fiber
Coverage and Compatibility
This UI Care SKU is specifically associated with the Ubiquiti UCG-Fiber Cloud Gateway Fiber. The UCG-Fiber is a desktop 10G Cloud Gateway with an integrated four-port 2.5 GbE switch, selectable NVR storage, and UniFi application support.
Service Handling
UI Care provides replacement protection for the covered UCG-Fiber and is designed to simplify the replacement process. The replacement is shipped before inspection, RMA tickets are prioritized, and prepaid return shipping is included.
DC Supplies Product Note
For deployments using multiple UCG-Fiber units, match the quantity of UI Care service coverage to the number of covered devices so each gateway has its corresponding service protection.
Specifications
| Brand | Ubiquiti |
|---|
| Part Number / MPN | UICARE-UCG-FIBER-D |
|---|
| Product Type | UI Care Service Agreement |
|---|
| Service | UI Care |
|---|
| Covered Product | UCG-Fiber |
|---|
| Covered Device | Cloud Gateway Fiber |
|---|
| Coverage Period | 5 years |
|---|
| Coverage Duration | 60 months |
|---|
| Service Type | Exchange |
|---|
| Provided Support | Replacement |
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| Replacement Handling | Replacement ships before inspection |
|---|
| RMA Handling | Priority handling |
|---|
| Return Shipping | Prepaid return shipping included |
|---|
FAQs
What product does UICARE-UCG-FIBER-D cover?
It is the UI Care service SKU for the Ubiquiti UCG-Fiber Cloud Gateway Fiber.
How long does the UI Care coverage last?
The service provides five years, or 60 months, of replacement protection for the covered UCG-Fiber.
Does the replacement ship before inspection?
Yes. Ubiquiti's UI Care offering states that replacement ships before inspection.
Are RMA requests prioritized?
Yes. UI Care includes priority handling for RMA tickets.
Is return shipping included?
Yes. Prepaid return shipping is included with the UI Care service.
