Overview
Ubiquiti UICARE-USW-PRO-XG-AGGREGATION-D is a UI Care extended service and hardware replacement plan for the UniFi Pro XG Aggregation switch, model USW-Pro-XG-Aggregation. The service extends replacement protection for the qualifying switch to five years and provides expedited support for covered hardware failures.
Coverage and Replacement Service
UI Care provides five-year coverage for the specified UniFi device. For a qualifying covered hardware failure, Ubiquiti provides advanced replacement, with the replacement unit shipped before inspection of the returned device. Ubiquiti also includes prepaid return shipping as part of the replacement process.
The service provides a separate support and replacement entitlement for the USW-Pro-XG-Aggregation. It is not the network switch itself and does not add ports, networking functionality, or hardware capabilities to the covered device.
Covered Device
This specific UI Care SKU is associated with the Ubiquiti UniFi Pro XG Aggregation, model USW-Pro-XG-Aggregation. The covered switch is a 32-port Layer 3 aggregation switch using 25G SFP28 interfaces and supporting Etherlighting.
Key Features
- Five-year UI Care coverage for the specified Pro XG Aggregation switch
- Advanced replacement for qualifying covered hardware failures
- Replacement ships before inspection of the returned device
- Prepaid return shipping included with the replacement process
- Service specifically matched to USW-Pro-XG-Aggregation
Applications
UI Care is intended for UniFi Pro XG Aggregation deployments where extended hardware replacement protection and an expedited replacement process are required. It is particularly relevant to network infrastructure where minimizing the time associated with a covered hardware failure is important.
DC Supplies Product Note
UICARE-USW-PRO-XG-AGGREGATION-D is a service product rather than a physical network switch. The service is specifically associated with the USW-Pro-XG-Aggregation. Ubiquiti states that the UI Care option provides five-year coverage, replacement before inspection, prioritized RMA handling, and prepaid return shipping.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-USW-PRO-XG-AGGREGATION-D |
| Product Type | Extended Warranty and Hardware Replacement Service |
| Service | Ubiquiti UI Care |
| Coverage Period | 5 years |
| Covered Device | UniFi Pro XG Aggregation |
| Covered Device MPN | USW-Pro-XG-Aggregation |
| Replacement Type | Advanced replacement |
| Replacement Process | Replacement ships before inspection |
| RMA Support | Prioritized end-to-end |
| Return Shipping | Prepaid return shipping included |
| Service Category | Extended hardware protection |
FAQs
What product does UICARE-USW-PRO-XG-AGGREGATION-D cover?
This service SKU is specifically associated with the Ubiquiti UniFi Pro XG Aggregation switch, model USW-Pro-XG-Aggregation.
How long does the UI Care coverage last?
The UI Care service provides five-year coverage for the qualifying device.
Does this product include a USW-Pro-XG-Aggregation switch?
No. UICARE-USW-PRO-XG-AGGREGATION-D is an extended service and replacement plan. The USW-Pro-XG-Aggregation switch is the separate covered hardware product.
What happens if the covered switch experiences a qualifying hardware failure?
UI Care provides advanced replacement. Ubiquiti states that the replacement ships before inspection of the returned device.
Is return shipping included?
Yes. Ubiquiti specifies prepaid return shipping as part of the UI Care replacement process.
Does UI Care add any networking features to the switch?
No. UI Care is a service entitlement and does not change the ports, performance, Layer 3 capabilities, or other technical specifications of the USW-Pro-XG-Aggregation.
