Overview
Ubiquiti UICARE-UVC-AI-PTZ-PRECISION-W-D is a UI Care extended warranty and replacement service for the Ubiquiti UniFi AI PTZ Precision White, model UVC-AI-PTZ-Precision-W. The service provides five-year replacement protection for the specified camera and includes expedited replacement support for qualifying hardware failures.
Coverage and Replacement Service
UI Care is designed to reduce downtime when a covered device experiences a qualifying hardware failure. Ubiquiti's UI Care service provides expedited replacement, with the replacement unit shipped before the returned device is received. A prepaid return shipping label is included with the replacement process.
The UICARE-UVC-AI-PTZ-PRECISION-W-D service is specifically associated with the white UVC-AI-PTZ-Precision-W. The service should therefore be matched to that exact camera model rather than the black UVC-AI-PTZ-Precision-B or other AI PTZ models.
Compatible Device
This service SKU is intended for the Ubiquiti AI PTZ Precision White, part number UVC-AI-PTZ-Precision-W. The covered hardware is an industrial-grade 4K PTZ camera with 31x optical zoom, adaptive IR night vision, and LiDAR-assisted autofocus.
Key Features
- Five-year UI Care replacement protection
- Expedited replacement for qualifying hardware failures
- Replacement ships before the defective device is received
- Prepaid return shipping is included with the replacement process
- Specifically matched to UVC-AI-PTZ-Precision-W in white
Applications
UI Care is intended for installations using the UniFi AI PTZ Precision White where extended replacement protection and expedited hardware service are required. It is a service product for the qualifying camera rather than a physical camera, mount, cable, or other hardware accessory.
DC Supplies Product Note
UICARE-UVC-AI-PTZ-PRECISION-W-D is a service SKU and does not replace or include the UVC-AI-PTZ-Precision-W camera. The service must be matched to the white AI PTZ Precision model identified by UVC-AI-PTZ-Precision-W. Ubiquiti's current UI Care information specifies five-year coverage, expedited replacement, and prepaid return shipping.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UVC-AI-PTZ-PRECISION-W-D |
| Product Type | Extended Warranty and Hardware Replacement Service |
| Service | Ubiquiti UI Care |
| Coverage Period | 5 years |
| Covered Product | UniFi AI PTZ Precision White |
| Covered Product MPN | UVC-AI-PTZ-Precision-W |
| Replacement Service | Expedited replacement |
| Replacement Process | Replacement shipped before receipt of returned device |
| Return Shipping | Prepaid return shipping included |
| Service Category | Extended hardware protection |
FAQs
What product does UICARE-UVC-AI-PTZ-PRECISION-W-D cover?
This service SKU is specifically associated with the Ubiquiti UniFi AI PTZ Precision White, model UVC-AI-PTZ-Precision-W.
How long is the UI Care coverage?
Ubiquiti lists five-year coverage for this UI Care service.
Does this SKU include the AI PTZ Precision camera?
No. UICARE-UVC-AI-PTZ-PRECISION-W-D is a service and warranty product. The UVC-AI-PTZ-Precision-W camera is the separate qualifying hardware product.
What happens when a covered hardware failure occurs?
UI Care provides expedited replacement support. Ubiquiti states that the replacement is shipped before the returned device is received.
Is return shipping included?
Yes. Ubiquiti states that a prepaid return shipping label is included with the replacement process.
Can this UI Care SKU be used with the black AI PTZ Precision?
This SKU is specifically associated with UVC-AI-PTZ-Precision-W, the white model. The black AI PTZ Precision has a separate UI Care part number.
