Ubiquiti UI Care UICARE-UVC-AI-360-W-D – 5-Year Protection for UVC-AI-360-W
Overview
Ubiquiti UI Care is an extended replacement protection service for qualifying UniFi devices. This license, part number UICARE-UVC-AI-360-W-D, is tied to a single Ubiquiti UVC-AI-360-W AI 360 camera in white and extends its replacement coverage from the standard manufacturer warranty to a total of five years [citation:3][citation:6].
UI Care is a service license, not a physical product. It must be purchased together with the corresponding device and activated at the point of sale. The license is bound to the device's serial number and cannot be transferred to another unit [citation:6].
Coverage and Service Benefits
UI Care provides advance replacement for covered devices. When a replacement request is approved, Ubiquiti ships the replacement unit before the defective hardware is returned—typically with next business day response time [citation:3][citation:6]. This reduces downtime compared to standard RMA procedures where the replacement ships only after the faulty unit is received.
The service includes priority RMA handling throughout the entire process and a prepaid return shipping label for sending back the defective device. Under standard warranty RMA, the customer typically covers return shipping costs; UI Care eliminates this expense [citation:3][citation:7].
Compatibility
This UI Care license is exclusively valid for the Ubiquiti UVC-AI-360-W AI 360 camera model in white [citation:6]. It cannot be applied to other Ubiquiti devices, including the black variant (UVC-AI-360) or other AI series cameras. The license is bound to the specific device's serial number at activation [citation:6].
UI Care service is currently available only in the European Union and the United States [citation:6].
Key Features
- Extends replacement protection to a total of 5 years [citation:6]
- Advance hardware replacement—replacement ships before defective unit is returned [citation:6]
- Prioritized RMA handling throughout the service process [citation:6]
- Prepaid return shipping label included [citation:6]
- License bound to device serial number; non-transferable [citation:6]
Applications
UI Care is suited for surveillance deployments where minimizing camera downtime is important. Organizations operating the AI 360 for overhead panoramic coverage of large spaces—including shopping centers, parking lots, airports, train stations, and high-foot-traffic areas—can benefit from the advance replacement process, which reduces the gap between device failure and replacement arrival [citation:9][citation:12].
Facilities that depend on continuous 360° video coverage for security and operations may consider UI Care where extended protection aligns with their maintenance and risk management policies.
DC Supplies Product Note
UI Care must be purchased together with the UVC-AI-360-W device and activated at the time of purchase. It cannot be added retroactively to devices already in use [citation:6]. The number of UI Care licenses must correspond to the number of devices to be covered; for multiple AI 360 units, a separate license is required for each. This is a service license, not a physical product—no hardware is included.
Specifications
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UVC-AI-360-W-D |
| Product Type | UI Care Extended Warranty / Replacement Protection Service |
| Compatible Device | Ubiquiti UVC-AI-360-W (AI 360, White) |
| Coverage Period | 5 years total [citation:6] |
| Service Type | Advance hardware replacement [citation:6] |
| Response Time | Next business day [citation:6] |
| RMA Handling | Prioritized [citation:6] |
| Return Shipping | Prepaid label included [citation:6] |
| Transferability | Non-transferable; bound to device serial number [citation:6] |
| Activation Requirement | Must be purchased and activated with the device [citation:6] |
| Availability Region | EU and United States [citation:6] |
FAQs
Is UI Care a physical product that ships to me?
No. UI Care is a service license. No hardware or physical item is shipped. The license is activated against the qualifying device's serial number [citation:6].
Can I add UI Care after purchasing my UVC-AI-360-W?
No. UI Care must be purchased together with the device and activated at the time of purchase. It cannot be added retroactively to devices already in use [citation:6].
What happens if my camera fails under UI Care?
You request a replacement through the UI Care service. The replacement ships first—typically with next business day response—and you return the defective unit using the prepaid shipping label provided [citation:3][citation:6].
Do I need one UI Care license per AI 360 device?
Yes. The number of UI Care licenses must correspond to the number of devices you want covered. For example, covering five cameras requires five separate UI Care licenses [citation:6].
