Ubiquiti UI Care UICARE-UDM-BEAST-D – 5-Year Protection for Dream Machine Beast
Overview
Ubiquiti UI Care is an extended replacement protection service for qualifying UniFi devices. This license, part number UICARE-UDM-BEAST-D, is tied to a single Ubiquiti Dream Machine Beast (UDM-Beast) cloud gateway and extends its replacement coverage from the standard manufacturer warranty to a total of five years [citation:1][citation:5].
UI Care is a service license, not a physical product. It must be purchased together with the corresponding device and activated at the point of sale. The license is bound to the device's serial number and cannot be transferred to another unit [citation:5][citation:8].
Coverage and Service Benefits
UI Care provides advance replacement for covered devices. When a replacement request is approved, the replacement unit ships before the defective hardware is returned—typically within 48 hours and often by the next business day [citation:1][citation:8]. This reduces downtime compared to standard RMA procedures where the replacement ships only after the faulty unit is received.
The service includes priority RMA handling throughout the entire process and a prepaid return shipping label for sending back the defective device. Under standard warranty RMA, the customer typically covers return shipping costs; UI Care eliminates this expense [citation:1][citation:5].
Compatibility
This UI Care license is exclusively valid for the Ubiquiti UDM-Beast (Dream Machine Beast) cloud gateway. It cannot be applied to other Ubiquiti devices. The license is bound to the specific device's serial number at activation [citation:1][citation:5].
UI Care service is currently available only in the European Union and the United States [citation:5].
Key Features
- Extends replacement protection to a total of 5 years [citation:1]
- Advance replacement—replacement ships before defective unit is returned [citation:1][citation:5]
- Prioritized RMA handling throughout the service process [citation:2]
- Prepaid return shipping label included [citation:1][citation:5]
- License bound to device serial number; non-transferable [citation:5]
Applications
UI Care is suited for enterprise and large-scale deployments where minimizing cloud gateway downtime is critical. Organizations operating the UDM-Beast for network management, security, and UniFi application hosting can benefit from the advance replacement process, which reduces the gap between device failure and replacement arrival.
Businesses and campuses that depend on continuous network operations may consider UI Care where extended coverage aligns with their maintenance and risk management policies.
DC Supplies Product Note
UI Care must be purchased together with the UDM-Beast device and activated at the time of purchase. It cannot be added retroactively to devices already in use [citation:5][citation:16]. The number of UI Care licenses must correspond to the number of devices to be covered; for multiple UDM-Beast units, a separate license is required for each [citation:5]. This is a service license, not a physical product—no hardware is included.
Specifications
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UDM-BEAST-D |
| Product Type | UI Care Extended Warranty / Replacement Protection Service |
| Compatible Device | Ubiquiti UDM-Beast (Dream Machine Beast) |
| Coverage Period | 5 years total [citation:1] |
| Service Type | Advance hardware replacement [citation:1] |
| Response Time | Next business day [citation:1] |
| RMA Handling | Prioritized [citation:1][citation:2] |
| Return Shipping | Prepaid label included [citation:1] |
| Transferability | Non-transferable; bound to device serial number [citation:5] |
| Activation Requirement | Must be purchased and activated with the device [citation:5] |
| Availability Region | EU and United States [citation:5] |
FAQs
Is UI Care a physical product that ships to me?
No. UI Care is a service license. No hardware or physical item is shipped. The license is activated against the qualifying device's serial number [citation:5].
Can I add UI Care after purchasing my UDM-Beast?
No. UI Care must be purchased together with the device and activated at the time of purchase. It cannot be added retroactively to devices already in use [citation:5][citation:16].
What happens if my UDM-Beast fails under UI Care?
You request a replacement through the UI Care service. The replacement ships first—typically within 48 hours and often by the next business day—and you return the defective unit using the prepaid shipping label provided [citation:1][citation:8].
Do I need one UI Care license per UDM-Beast device?
Yes. The number of UI Care licenses must correspond to the number of devices you want covered. For example, covering five UDM-Beast units requires five separate UI Care licenses [citation:5].
