Ubiquiti UI Care UICARE-U7-MESH-US-D – 5-Year Protection for U7 Mesh
Overview
Ubiquiti UI Care is an extended replacement protection service for qualifying UniFi devices. This license, part number UICARE-U7-MESH-US-D, is tied to a single Ubiquiti U7 Mesh access point and extends its replacement coverage from the standard one-year warranty to a total of five years .
UI Care is a service license, not a physical product. It must be purchased together with the corresponding device and activated at the point of sale. The license is bound to the device's serial number and cannot be transferred to another unit .
Coverage and Service Benefits
UI Care provides advance replacement for covered devices. When a replacement request is approved, the replacement unit ships before the defective hardware is returned. This reduces downtime compared to standard RMA procedures where the replacement ships only after the faulty unit is received .
The service includes priority RMA handling throughout the entire process and a prepaid return shipping label for sending back the defective device. Under standard warranty RMA, the customer typically covers return shipping costs; UI Care eliminates this expense .
Compatibility
This UI Care license is exclusively valid for the Ubiquiti U7 Mesh access point model. It cannot be applied to other Ubiquiti devices. The license is bound to the specific device's serial number at activation . UI Care service is currently available only in the EU and the United States .
Key Features
- Extends replacement protection to a total of 5 years
- Advance replacement—replacement ships before defective unit is returned
- Prioritized RMA handling throughout the service process
- Prepaid return shipping label included
- License bound to device serial number; non-transferable
Applications
UI Care is suited for deployments where minimizing access point downtime is important. Business, enterprise, and outdoor mesh installations that depend on continuous coverage can benefit from the advance replacement process, which reduces the gap between device failure and replacement arrival.
Organizations operating the U7 Mesh access point may consider UI Care where extended coverage aligns with their maintenance and risk management policies.
DC Supplies Product Note
UI Care must be purchased together with the U7 Mesh device and activated at the time of purchase. It cannot be added retroactively to devices already in use . The number of UI Care licenses must match the number of devices to be covered; for multiple U7 Mesh units, a separate license is required for each . This is a service license, not a physical product—no hardware is included.
Specifications
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-U7-MESH-US-D |
| Product Type | UI Care Extended Warranty / Replacement Protection Service |
| Compatible Device | Ubiquiti U7 Mesh |
| Coverage Period | 5 years total |
| Service Type | Advance replacement |
| RMA Handling | Prioritized |
| Return Shipping | Prepaid label included |
| Transferability | Non-transferable; bound to device serial number |
| Activation Requirement | Must be purchased and activated with the device |
| Availability Region | EU and United States |
FAQs
Is UI Care a physical product that ships to me?
No. UI Care is a service license. No hardware or physical item is shipped. The license is activated against the qualifying device's serial number.
Can I add UI Care after purchasing my U7 Mesh?
No. UI Care must be purchased together with the device and activated at the time of purchase. It cannot be added retroactively to devices already in use .
What happens if my access point fails under UI Care?
You request a replacement through the UI Care service. The replacement ships before you return the defective unit, and you use the prepaid shipping label provided to send back the faulty device .
Do I need one UI Care license per U7 Mesh device?
Yes. The number of UI Care licenses must correspond to the number of U7 Mesh units you want covered. For example, covering five devices requires five separate UI Care licenses .
