Netgear - PMB0314P-10000S - Netgear ProSUPPORT 24x7 OnCall

NETGEAR PMB0314P-10000S

ProSUPPORT 24x7 OnCall Technical Support & Replacement Service (3 Year)

The NETGEAR **PMB0314P-10000S** is a comprehensive **ProSUPPORT 24x7 OnCall Technical Support** and **Advanced Hardware Replacement** Service designed for business-critical network infrastructure. This premium Service provides businesses with the ultimate peace of mind, offering round-the-clock access to expert technical assistance and ensuring minimal downtime in the event of a hardware failure. It is the essential lifeline for networks where uptime is non-negotiable, offering a robust support framework to keep operations running smoothly.

This Service is designed to cover a single eligible device and provides expert, timely support to resolve technical issues and a prompt replacement to address hardware failures. It is an indispensable investment for any business that relies on its network for daily operations, ensuring that help is always just a phone call away, regardless of the time or day.

Features :

The **ProSUPPORT 24x7 OnCall** Service includes **unlimited 24x7 phone support** from NETGEAR's technical experts, who are ready to assist with a wide range of issues, from basic configuration to complex troubleshooting. In addition, it provides **Next Business Day (NBD) hardware replacement**, ensuring that a new or refurbished unit is dispatched quickly to minimize network downtime. This particular Service is for a **3-year term** and is intended to cover a single eligible hardware device. It offers full access to firmware updates and a dedicated support portal for tracking cases.

Advanced Options :

Investing in a high-level support plan is a strategic decision for businesses with limited in-house IT resources or those operating in multiple locations. The **ProSUPPORT 24x7 OnCall** Service acts as an extension of your IT team, providing specialized expertise and resources that might not be available internally. For mission-critical applications such as point-of-sale systems, remote offices, or cloud data access, a swift resolution to network issues is paramount. The Next Business Day hardware replacement feature is particularly valuable, as it drastically reduces the time a network is down due to a device failure, preventing significant financial losses and operational disruption.