Ubiquiti UI Care is an optional service plan designed for the UVC-AI-MS-2-W AI Multi Sensor 2 camera. It provides five-year coverage and enhanced replacement support, helping simplify service requests for eligible devices. The digital service license is intended for the corresponding camera and should be purchased with the hardware.
Key Features
- Five-year service coverage: Provides a five-year coverage period for the eligible AI Multi Sensor 2 camera, subject to Ubiquiti's service terms.
- Priority RMA handling: Service and return merchandise authorization requests receive prioritized processing.
- Replacement before inspection: Ubiquiti lists replacement shipment before inspection as a service benefit.
- Prepaid return shipping: Return shipping for the covered product is included under the applicable service process.
- Digital service license: The service SKU ending in D is identified by resellers as a digital license associated with one eligible camera.
Service Overview
UI Care is intended to simplify support and replacement handling for compatible Ubiquiti products. For the AI Multi Sensor 2 White, Ubiquiti lists five-year UI Care coverage with priority RMA processing, replacement shipment before inspection, and prepaid return shipping. Service activation, coverage, and claims are governed by the manufacturer's applicable terms.
Compatible Camera Overview
The associated UVC-AI-MS-2-W is an all-weather PoE+ multi-sensor security camera with a combined 16MP resolution. Its published features include two 8MP image sensors, 2.33× optical zoom, infrared night vision up to 20 metres, and an onboard AI engine supporting intelligent detection features.
DC Supplies Product Note
This service plan is associated with the Ubiquiti AI Multi Sensor 2 White, model UVC-AI-MS-2-W. UI Care should be ordered with the corresponding eligible camera; reseller information indicates it cannot be added retrospectively after the hardware purchase. Confirm regional eligibility and activation requirements before ordering.
Specifications
| Brand | Ubiquiti |
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| Part Number / MPN | UICARE-UVC-AI-MS-2-W-D |
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| Product Type | UI Care extended service plan |
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| Compatible Product | AI Multi Sensor 2 White (UVC-AI-MS-2-W) |
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| Coverage Period | 5 years |
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| License Type | Digital service license |
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| Replacement Service | Replacement shipment before inspection, subject to service terms |
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| RMA Support | Priority handling |
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| Return Shipping | Prepaid return shipping included under applicable service terms |
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| Purchase Requirement | Order with the corresponding eligible camera; confirm regional conditions |
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Frequently Asked Questions
What does Ubiquiti UI Care cover?
UI Care provides extended service coverage and enhanced replacement handling for eligible Ubiquiti hardware, subject to the manufacturer's terms.
How long does this service last?
The service is listed as providing five years of coverage for the compatible AI Multi Sensor 2 White.
Does the service include priority RMA support?
Yes. Ubiquiti lists priority RMA handling among the UI Care benefits for this camera.
Do I need to return the camera before receiving a replacement?
Ubiquiti lists replacement shipment before inspection as a service benefit. The return process remains subject to the applicable service conditions.
Can I purchase UI Care after buying the camera?
Reseller information indicates that UI Care must be purchased with the corresponding hardware and cannot be added retrospectively. Confirm the current requirements with Ubiquiti or the seller.
