Ubiquiti UICARE-UCG-ULTRA-D – UI Care 5-Year Service for UCG-Ultra
Overview
Ubiquiti UICARE-UCG-ULTRA-D is a UI Care service plan for the UCG-Ultra Cloud Gateway. UI Care extends replacement protection for the qualifying UCG-Ultra to five years and provides additional service benefits for covered hardware.
This is a service product rather than a physical network device. UICARE-UCG-ULTRA-D is specifically associated with the UCG-Ultra and should be purchased and applied according to Ubiquiti's applicable UI Care terms.
Technical Information
Ubiquiti describes UI Care for the UCG-Ultra as five-year coverage with faster replacement and priority support. The service includes replacement shipment before inspection, prioritized RMA tickets, and prepaid return shipping.
The service does not add network ports, processing capacity, storage, routing performance, or other hardware functionality to the UCG-Ultra. Its purpose is extended replacement protection and service support.
Compatibility
UICARE-UCG-ULTRA-D is associated with the Ubiquiti UCG-Ultra Cloud Gateway. Distributor specifications identify the supported product as Ubiquiti UCG-Ultra-D, while Ubiquiti's current product page identifies the hardware model as UCG-Ultra.
This service part number should not be assumed to cover other UniFi Cloud Gateway models or Ubiquiti networking products carrying different UI Care service part numbers.
Key Features
- Five-year UI Care coverage for the UCG-Ultra.
- Extended replacement protection for qualifying hardware.
- Replacement shipment before inspection.
- Prioritized RMA tickets from start to completion.
- Prepaid return shipping included as a UI Care benefit.
Applications
- Extended service coverage for UCG-Ultra deployments
- Business and enterprise network infrastructure support planning
- Replacement protection for UniFi Cloud Gateway installations
- Operational continuity planning for qualifying UCG-Ultra hardware
DC Supplies Product Note
UICARE-UCG-ULTRA-D is a service entitlement and not a replacement UCG-Ultra device or hardware accessory. Verify that the associated UCG-Ultra qualifies for UI Care and follow Ubiquiti's purchase and service activation requirements.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UCG-ULTRA-D |
| Product Type | Service |
| Service Name | UI Care |
| Service Main Type | Technical |
| Supported Product | UCG-Ultra |
| Coverage Period | 5 years |
| Replacement Protection | Included |
| Replacement Process | Replacement ships before inspection |
| RMA Support | Priority RMA ticket handling |
| Return Shipping | Prepaid return shipping included |
| Physical Product | No |
FAQs
What product does UICARE-UCG-ULTRA-D support?
UICARE-UCG-ULTRA-D is the UI Care service associated with the Ubiquiti UCG-Ultra Cloud Gateway.
How long does the coverage last?
UI Care provides five-year coverage for the qualifying UCG-Ultra.
Is UICARE-UCG-ULTRA-D a physical product?
No. It is a service product and does not include a UCG-Ultra or other physical network hardware.
Does UI Care provide replacement before inspection?
Yes. Ubiquiti lists replacement shipment before inspection as a UI Care benefit for the UCG-Ultra.
Does UI Care include return shipping?
Ubiquiti lists prepaid return shipping as part of the UI Care benefits.
Can this service be used with another UniFi gateway?
Compatibility should not be assumed. This exact service part number is associated with the UCG-Ultra and should not be substituted for UI Care plans assigned to other models.
