Ubiquiti UI Care for UniFi Pro Max 24
The Ubiquiti UICARE-USW-PRO-MAX-24-D is a UI Care service plan associated with the UniFi Pro Max 24 switch, model USW-Pro-Max-24. It is intended for customers seeking service coverage for this specific networking device under Ubiquiti's applicable UI Care terms.
Service Overview
Ubiquiti describes UI Care as a coverage option that provides faster replacement and priority support for eligible products. The official Pro Max 24 product page lists five-year coverage, replacement shipment before inspection, prioritized RMA handling, and prepaid return shipping. Confirm that these benefits and the coverage period apply to this exact service SKU, region, and purchase before relying on them as contractual entitlements.
Key Features
- Service plan associated with the Ubiquiti UniFi Pro Max 24 switch.
- Product-specific service eligibility, subject to Ubiquiti's terms.
- UI Care program benefits may include prioritized RMA handling and replacement arrangements.
- Coverage depends on the applicable plan terms and activation or purchase requirements.
Applications
- Planning service coverage for a UniFi Pro Max 24 network switch.
- Managing support and potential hardware replacement requirements for business networks.
- Documenting service-plan requirements for eligible network infrastructure.
DC Supplies Product Note
Verify that the device being covered is the USW-Pro-Max-24, not the separate USW-Pro-Max-24-PoE model. Confirm SKU eligibility and regional terms before ordering, as service coverage is tied to the specific product and plan.
Specifications
| Brand | Ubiquiti |
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| Part Number | UICARE-USW-PRO-MAX-24-D |
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| Service Family | UI Care |
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| Associated Hardware | USW-Pro-Max-24 |
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| Hardware Type | 24-port Layer 3 Etherlighting switch with 2.5 GbE |
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| Coverage Terms | Subject to the applicable Ubiquiti UI Care plan terms and eligibility |
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Frequently Asked Questions
Does this SKU include the switch?
This is a service-plan SKU, not the switch hardware itself. Check the seller's package and eligibility requirements before ordering.
Is the plan valid for the Pro Max 24 PoE model?
Do not assume compatibility with the USW-Pro-Max-24-PoE. Confirm the exact supported model with Ubiquiti or the authorized seller.
Does UI Care guarantee advance replacement?
Ubiquiti's Pro Max 24 product page describes replacement shipment before inspection as a UI Care benefit. Confirm the exact SKU's applicable terms, regional availability, and eligibility before treating this as a guarantee.
How long does coverage last?
The official Pro Max 24 page advertises five-year UI Care coverage, but the duration for this exact service SKU should be confirmed against its order documentation and applicable terms.
