Detailed Specifications
Overview
Ubiquiti UICARE-UP-AI-PORT-D is UI Care coverage for the UP-AI-Port AI appliance. The service provides five-year replacement coverage with advance replacement, prioritized RMA handling, and prepaid return shipping.
Service Coverage
UI Care extends replacement protection for the supported UP-AI-Port to five years. Ubiquiti states that replacement hardware ships before inspection, RMA tickets are prioritized end to end, and prepaid return shipping is included.
Supported Product
This service applies to the Ubiquiti UP-AI-Port, an AI appliance that adds AI detection, classification, and recognition capabilities to UniFi or third-party cameras.
Key Features
- Five-year UI Care coverage
- Advance replacement before inspection
- Prioritized RMA handling end to end
- Prepaid return shipping included
- Coverage specifically for the UP-AI-Port
DC Supplies Product Note
Confirm that the hardware being covered is the Ubiquiti UP-AI-Port. The UICARE-UP-AI-PORT-D SKU is the service product, while UP-AI-Port is the supported AI appliance.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UP-AI-PORT-D |
| Product Type | Service |
| Service Name | UI Care |
| Service Main Type | Exchange |
| Provided Support | Replacement |
| Service Duration | 5 Years |
| Supported Product | Ubiquiti UP-AI-Port |
| Supported Product Name | AI Port |
| Supported Product Type | AI Appliance |
| Primary Application | AI enhancement for UniFi and third-party cameras |
FAQs
What product does UICARE-UP-AI-PORT-D cover?
It covers the Ubiquiti UP-AI-Port AI appliance.
How long is the UI Care coverage?
The UI Care coverage period is five years.
Does the replacement ship before inspection?
Yes. Ubiquiti states that replacement hardware ships before inspection.
How are RMA requests handled?
Ubiquiti states that RMA tickets are prioritized from end to end.
Is return shipping included?
Yes. Prepaid return shipping is included with the UI Care service.
