Detailed Specifications
Overview
Ubiquiti UICARE-U5G-MAX-D is UI Care replacement coverage for the UniFi 5G Max U5G-Max cellular modem. The service extends replacement protection to five years and provides expedited replacement and prioritized RMA handling.
Service Coverage
UI Care provides five-year replacement protection for the supported U5G-Max. Ubiquiti states that replacement hardware ships before inspection, RMA tickets are prioritized end to end, and prepaid return shipping is included.
Supported Product
This service applies to the Ubiquiti U5G-Max, a 5G modem designed for UniFi deployments. The U5G-Max supports dual SIM/eSIM operation, a 2.5 GbE Ethernet interface, and PoE input.
Key Features
- Five-year UI Care coverage
- Advance replacement before inspection
- Prioritized RMA handling end to end
- Prepaid return shipping included
- Next-business-day replacement response
DC Supplies Product Note
Confirm that the hardware being covered is the U5G-Max rather than the separate U5G-Max-Outdoor model. UICARE-U5G-MAX-D is specifically associated with the standard U5G-Max.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-U5G-MAX-D |
| Product Type | Service |
| Service Name | UI Care - Extended Warranty |
| Service Main Type | Exchange |
| Provided Support | Replacement |
| Service Duration | 5 Years |
| Service Response Time | Next Business Day - Replacement |
| Service Location | Carry-in |
| Supported Product | Ubiquiti U5G-Max |
| Supported Product Name | UniFi 5G Max |
| Supported Product Type | 5G Modem |
FAQs
What product does UICARE-U5G-MAX-D cover?
It covers the Ubiquiti U5G-Max, also sold as the UniFi 5G Max.
How long is the UI Care coverage?
The service provides five-year replacement coverage.
Does UI Care provide advance replacement?
Yes. Ubiquiti states that the replacement ships before the returned device is inspected.
Is return shipping included?
Yes. Ubiquiti includes prepaid return shipping with the UI Care replacement process.
Is this service for the U5G-Max Outdoor?
No. UICARE-U5G-MAX-D is associated with the standard U5G-Max. The U5G-Max-Outdoor has a separate UI Care service SKU.
