Overview
Ubiquiti UICARE-UA-HUB-GATE-D is a UI Care service agreement associated with the Ubiquiti UA-Hub-Gate. It extends replacement protection for the supported Gate Hub to five years and provides priority support and streamlined replacement handling.
Service Coverage
UI Care provides five-year replacement coverage for the qualifying UA-Hub-Gate. Ubiquiti specifies that replacement hardware ships before inspection, RMA tickets receive priority handling, and prepaid return shipping is included.
Supported Product
The service is intended for the Ubiquiti UA-Hub-Gate, an advanced Gate Hub for access control through connected Access readers or Intercom. UICARE-UA-HUB-GATE-D is the service MPN and is not the physical Gate Hub.
Key Features
- Five-year replacement coverage for UA-Hub-Gate
- Exchange-based replacement service
- Replacement ships before inspection
- Priority RMA handling
- Prepaid return shipping included
DC Supplies Product Note
This MPN represents UI Care service coverage rather than the UA-Hub-Gate hardware itself. The service should therefore be associated with the qualifying UA-Hub-Gate device. Ubiquiti specifies five-year coverage together with advance replacement and priority RMA benefits.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UA-HUB-GATE-D |
| Product Type | Service |
| Service Name | UI Care |
| Service Main Type | Exchange |
| Provided Support | Replacement |
| Service Duration | 5 Years |
| Service Response Time | Next Business Day - Replacement |
| Service Location | Carry-in |
| Supported Product | Ubiquiti UA-Hub-Gate |
FAQs
What product does UICARE-UA-HUB-GATE-D support?
The service is associated with the Ubiquiti UA-Hub-Gate access control hub.
Is UICARE-UA-HUB-GATE-D the physical Gate Hub?
No. It is a UI Care service agreement that provides replacement coverage for the supported UA-Hub-Gate.
How long does the UI Care coverage last?
UI Care provides five years of replacement coverage for the qualifying UA-Hub-Gate.
What happens when a replacement is required?
Ubiquiti specifies that replacement hardware ships before inspection, allowing the replacement process to begin before the original device is inspected.
Does UI Care include priority RMA handling?
Yes. Ubiquiti specifies that RMA tickets receive priority handling from end to end.
Is return shipping included?
Yes. Ubiquiti specifies prepaid return shipping as part of the UI Care benefits.
