Overview
Ubiquiti UICARE-UA-RETROFIT-READER-W-D is a UI Care extended service agreement specifically associated with the Ubiquiti UA-Retrofit-Reader-W white Retrofit Reader. It provides replacement support for the supported reader and is a service product rather than the physical access reader itself.
Service Coverage
The service provides five-year coverage for the supported UA-Retrofit-Reader-W, with exchange-based replacement support and a Next Business Day replacement response time. Ubiquiti's UI Care offering includes replacement shipment before inspection, prioritized RMA handling, and prepaid return shipping.
Supported Product
UICARE-UA-RETROFIT-READER-W-D is specifically associated with the white Ubiquiti UA-Retrofit-Reader-W. The supported hardware is an indoor/outdoor OSDP access reader designed to work with the UniFi Retrofit Hub using existing cabling.
Key Features
- Five-year UI Care coverage for UA-Retrofit-Reader-W
- Exchange-based replacement service
- Next Business Day replacement response
- Replacement shipment before inspection
- Priority RMA handling with prepaid return shipping
DC Supplies Product Note
This MPN represents a service agreement and not the UA-Retrofit-Reader-W hardware. It should therefore be purchased specifically for the corresponding white Retrofit Reader. Ubiquiti identifies the associated hardware as an indoor/outdoor OSDP reader that uses the UniFi Retrofit Hub and existing RS-485 wiring.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UA-RETROFIT-READER-W-D |
| Product Type | Extended Service Agreement |
| Service Name | UI Care |
| Service Main Type | Exchange |
| Provided Support | Replacement |
| Service Duration | 5 Years |
| Service Response Time | Next Business Day - Replacement |
| Service Location | Carry-in |
| Supported Product | Ubiquiti UA-Retrofit-Reader-W |
| Supported Product Name | Retrofit Reader |
| Supported Product Color | White |
FAQs
What product does UICARE-UA-RETROFIT-READER-W-D support?
The service is specifically associated with the Ubiquiti UA-Retrofit-Reader-W white Retrofit Reader.
Is UICARE-UA-RETROFIT-READER-W-D the physical Retrofit Reader?
No. It is a UI Care extended service agreement providing replacement support for the supported UA-Retrofit-Reader-W.
How long is the service coverage?
The UI Care service provides five years of coverage for the supported UA-Retrofit-Reader-W.
What type of replacement service is provided?
The service is classified as an exchange service with replacement support and a Next Business Day replacement response time.
What is the supported Retrofit Reader used with?
The UA-Retrofit-Reader-W is an indoor/outdoor OSDP reader designed for use with the UniFi Retrofit Hub. Ubiquiti specifies RS-485 (OSDP) hub-to-reader wiring for the Retrofit Reader.
Does UI Care include advance replacement?
Ubiquiti specifies that replacement ships before inspection as part of the UI Care offering for the supported product.
