Overview
Ubiquiti UICARE-UDB-SWITCH-US-D is a UI Care extended service agreement specifically associated with the Ubiquiti UDB-SWITCH-US Device Bridge Switch. The service provides replacement support for the supported switch and is not the physical networking device itself.
Service Coverage
The service provides five-year coverage for the supported UDB-SWITCH-US, with exchange-based replacement support. Ubiquiti describes UI Care for this product as providing faster replacement and priority support, including replacement shipment before inspection, prioritized RMA handling, and prepaid return shipping.
Supported Product
UICARE-UDB-SWITCH-US-D is specifically identified for the Ubiquiti UDB-SWITCH-US Device Bridge Switch. The associated hardware is a compact PoE+ switch with one 10 GbE port and seven 2.5 GbE ports, but those hardware specifications describe the supported product rather than the UI Care service itself.
Key Features
- Five-year UI Care coverage for UDB-SWITCH-US
- Exchange-based replacement service
- Replacement shipment before inspection
- Priority handling of RMA requests
- Prepaid return shipping included with the service
DC Supplies Product Note
This MPN represents a service agreement rather than a UDB-SWITCH-US switch. The service should therefore be purchased for the corresponding UDB-SWITCH-US device. Ubiquiti identifies the service as a five-year UI Care offering with replacement and priority-support benefits.
Specifications
| Specification | Details |
|---|
| Brand | Ubiquiti |
| Part Number / MPN | UICARE-UDB-SWITCH-US-D |
| Service Name | UI Care |
| Product Type | Extended Service Agreement |
| Service Main Type | Exchange |
| Provided Support | Replacement |
| Service Duration | 5 Years |
| Response Time | Next Business Day |
| Service Location | Carry-in |
| Supported Product | Ubiquiti UDB-SWITCH-US |
| Supported Product Name | Device Bridge Switch |
FAQs
What product does UICARE-UDB-SWITCH-US-D support?
This UI Care service is specifically identified for the Ubiquiti UDB-SWITCH-US Device Bridge Switch.
Is UICARE-UDB-SWITCH-US-D the UDB-SWITCH-US hardware?
No. UICARE-UDB-SWITCH-US-D is an extended service agreement. The UDB-SWITCH-US is the physical Device Bridge Switch covered by the service.
How long is the UI Care coverage?
The service duration is five years.
What type of replacement support is provided?
The service is classified as an exchange service with replacement support. Ubiquiti's UI Care description also specifies that replacement hardware ships before inspection.
Does UI Care include priority RMA handling?
Yes. Ubiquiti specifies that UI Care RMA tickets receive priority handling from end to end.
Is return shipping included?
Ubiquiti specifies prepaid return shipping as part of the UI Care benefits for the UDB-SWITCH-US.
