Detailed Specifications
NETGEAR SPR-CSM4316-12 Sprint Support Extended Warranty
Overview
NETGEAR SPR-CSM4316-12 is a 1-year Sprint Support service agreement for the NETGEAR M4350-16C (CSM4316). It is intended for organizations that require extended support and advance hardware replacement for this managed network switch.
The service includes 24/5 technical support, telephone and web support, and advance hardware replacement. Available service documentation specifies an 8-hour response time for telephone technical support.
SPR-CSM4316-12 is suited to enterprise, data-center, and professional network deployments using the CSM4316. It is a service SKU rather than physical networking hardware, so it does not add ports, switching capacity, or power capability to the covered switch.
Key Features
- One-year Sprint Support coverage for the CSM4316
- 24/5 technical support through phone and web channels
- Advance hardware replacement helps limit service downtime
- 8-hour response time for telephone technical support
- Designed for NETGEAR M4350-16C network deployments
Specifications
| Specification | Details |
|---|
| Brand | NETGEAR |
| Part Number | SPR-CSM4316-12 |
| Product Type | Sprint Support Service |
| Support Term | 1 year |
| Supported Product | NETGEAR M4350-16C (CSM4316) |
| Support Program | Sprint Support |
| Technical Support | 24/5 |
| Support Channels | Telephone and web support |
| Telephone Response Time | 8 hours |
| Hardware Service | Advance hardware replacement |
| Service Delivery | Shipment |
| Device Class | Complicated network devices |
| Covered Switch | CSM4316 / M4350-16C |
| Contract Type | Extended service agreement |
