Detailed Specifications
NETGEAR DRV-MSM4320-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-MSM4320-12 is a 1-year Overdrive Support service contract for the M4350-16M4V, identified by NETGEAR as MSM4320. NETGEAR's M4350 documentation lists this exact SKU as the 1-year Overdrive Support option for MSM4320.
The contract provides replacement coverage by shipment with a Next Business Day response time. Distributor service specifications also identify 24/7 technical support with a 2-hour response time.
This SKU is a service contract, not physical switch hardware. It is intended for compatible MSM4320 deployments requiring extended support and replacement coverage.
Key Features
- 1-year Overdrive Support contract for MSM4320
- Supports NETGEAR M4350-16M4V deployments
- Provides 24/7 technical support coverage
- Includes 2-hour technical support response
- Provides Next Business Day replacement service
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-MSM4320-12 |
| Product Type | Overdrive Support service contract |
| Supported Product | M4350-16M4V |
| Supported Model | MSM4320 |
| Service Term | 1 year |
| Support Type | Overdrive Support |
| Technical Support | 24/7 |
| Technical Support Response | 2 hours |
| Replacement Service | Hardware replacement |
| Replacement Method | Shipment |
| Replacement Response | Next Business Day |
| Equipment Class | Complicated network devices |
