Detailed Specifications
NETGEAR DRV-XSM4216F-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-XSM4216F-60 is a 5-year Overdrive Support service agreement for the NETGEAR XSM4216F, also identified as the M4250-16XF. NETGEAR's M4250 datasheet explicitly lists DRV-XSM4216F-60 as the five-year Overdrive Support option.
Overdrive Support provides 24/7 technical support, a 2-hour SLA for P1 cases, and Next Business Day RMA replacement. Authorized distributors independently verify the exact SKU, five-year term, replacement service, shipment fulfillment, and NBD response.
The covered XSM4216F is a 16-port managed switch with 16 × 1G/10G SFP+ fiber ports and no PoE. These are characteristics of the supported switch and are not added by the service SKU.
Key Features
- 5-year Overdrive Support for XSM4216F deployments
- 24/7 technical support with 2-hour P1 SLA
- Next Business Day RMA replacement for covered hardware
- Shipment fulfillment for covered replacement equipment
- Supports 16-port 1G/10G SFP+ switch deployments
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4216F-60 |
| Product Type | Overdrive Support |
| Service Type | Extended service agreement |
| Service Term | 5 years |
| Supported Device | NETGEAR XSM4216F |
| Supported Model | M4250-16XF |
| Port Count | 16 |
| Interfaces | 16 × 1G/10G SFP+ |
| PoE | None |
| Technical Support | 24/7 |
| Support SLA | 2 hours for P1 cases |
| Hardware Replacement | Next Business Day RMA |
| Replacement Fulfillment | Shipment |
| Service Model | Recurring |
