Detailed Specifications
NETGEAR DRV-XS724TM-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-XS724TM-12 is a 1-year Overdrive Support service agreement for the XS724TM. NETGEAR's official S3600 documentation lists DRV-XS724TM-12 as the 1-year Overdrive Support option for this platform.
The service provides 24/7 technical support by phone and email, a 2-hour SLA, and Next Business Day RMA replacement. Authorized distributor specifications independently verify the one-year contract term, replacement service, shipment fulfillment, telephone support, web support, and quarterly reporting.
This SKU is a support agreement rather than physical networking hardware. It does not add ports, switching capacity, or electrical capability.
Key Features
- 1-year Overdrive Support for XS724TM deployments
- 24/7 technical support by phone and email
- 2-hour SLA for telephone technical support
- Next Business Day RMA replacement for covered hardware
- Shipment fulfillment and quarterly reporting included
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XS724TM-12 |
| Product Type | Overdrive Support |
| Service Type | Support upgrade |
| Service Term | 1 year |
| Supported Device | NETGEAR XS724TM |
| Service Included | Hardware replacement |
| Replacement Method | RMA |
| Replacement Response | Next Business Day |
| Replacement Fulfillment | Shipment |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Web Support | Included |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Quarterly Reporting | Included |
