Detailed Specifications
NETGEAR DRV-XSM4316-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-XSM4316-12 is a 1-year Overdrive Support service agreement for the NETGEAR M4350-8X8F, identified as XSM4316. NETGEAR's M4350 documentation lists DRV-XSM4316-12 as the 1-year Overdrive Support option for this platform.
The service provides replacement coverage with shipment fulfillment and a next-business-day response time. Authorized distributor listings independently verify the 1-year term, replacement service, NBD response, 2-hour telephone support, 24/7 web support, and quarterly reporting.
The underlying XSM4316 is a 16-port M4350 managed switch with 8 × 10G/Multi-Gig ports and 8 × 10G SFP+ ports. The support SKU does not add ports, switching capacity, or power capability.
Key Features
- 1-year Overdrive Support for XSM4316 deployments
- Next-business-day response for covered hardware replacement
- 2-hour response for telephone technical support
- 24/7 web technical support during the service term
- Quarterly service reporting included for one year
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4316-12 |
| Product Type | Overdrive Support |
| Service Type | Extended service agreement |
| Service Term | 1 year |
| Supported Platform | XSM4316 |
| Supported Model | M4350-8X8F |
| Product Family | M4350 Series |
| Service Included | Hardware replacement |
| Replacement Fulfillment | Shipment |
| Replacement Response | Next business day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Web Support Availability | 24 hours/day, Monday-Sunday |
| Quarterly Reporting | Included |
