Detailed Specifications
NETGEAR DRV-GS728TPP-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-GS728TPP-12 is a 1-year Overdrive Support service agreement for the NETGEAR GS728TPP. An authorized distributor identifies the exact SKU as a 1-year Overdrive Support contract for complicated network devices, with next-business-day replacement response.
NETGEAR identifies Overdrive Support for the GS728TPP as providing 24/7 technical support, a 2-hour SLA, and Next Business Day RMA replacement.
This SKU is a service agreement rather than networking hardware. It does not add ports, PoE capacity, switching performance, or electrical capability. It is intended for GS728TPP deployments requiring one year of extended support and replacement coverage.
Key Features
- 1-year Overdrive Support for GS728TPP deployments
- 24/7 technical support through phone and online channels
- 2-hour SLA for supported technical support cases
- Next Business Day RMA replacement for covered hardware
- Quarterly service reporting during the support term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-GS728TPP-12 |
| Product Type | Overdrive Support |
| Service Type | Extended service agreement |
| Service Term | 1 year |
| Supported Device | NETGEAR GS728TPP |
| Coverage | Hardware replacement |
| Replacement Response | Next business day |
| Replacement Method | Shipment |
| Technical Support | Telephone and web |
| Technical Support Availability | 24 hours/day, Monday-Sunday |
| Telephone Response | 2 hours |
| Web Support | Included |
| Service Reporting | Quarterly |
