Detailed Specifications
NETGEAR DRV-XSM4340V-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-XSM4340V-60 is a 5-year Overdrive Support service agreement for the NETGEAR M4350 Series XSM4340V. NETGEAR's M4350 documentation lists this exact SKU as the 5-year Overdrive Support option for the XSM4340V platform.
The service includes hardware replacement with shipment fulfillment and a next-business-day response time. Distributor specifications also identify 24/7 telephone and web support, a 2-hour telephone response, and quarterly reporting during the five-year term.
This SKU is a support service rather than physical networking hardware. It does not add switching ports, throughput, power capacity, or other hardware capability. It is intended for M4350 Series XSM4340V deployments requiring extended replacement and technical-support coverage.
Key Features
- 5-year Overdrive Support for XSM4340V deployments
- Next-business-day response for covered replacement service
- 24/7 telephone and web technical support
- 2-hour response time for telephone technical support
- Quarterly service reporting included for five years
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4340V-60 |
| Product Type | Overdrive Support |
| Service Type | Extended service agreement |
| Service Term | 5 years |
| Supported Platform | XSM4340V |
| Product Family | M4350 Series |
| Service Included | Replacement |
| Replacement Fulfillment | Shipment |
| Replacement Response | Next business day |
| Telephone Support | Included |
| Telephone Support Availability | 24 hours/day, Monday-Sunday |
| Telephone Response | 2 hours |
| Web Support | Included |
| Quarterly Reporting | Included |
