Detailed Specifications
NETGEAR DRV-XSM4328FV-12 OVERDRIVE SUPPORT 1YEAR service contract
Overview
NETGEAR DRV-XSM4328FV-12 is a 1-year Overdrive Support service agreement for the NETGEAR M4350-24F4V, identified by NETGEAR as XSM4328FV. NETGEAR's M4350 documentation lists this exact SKU as the 1-year Overdrive Support option for the platform.
The service includes replacement coverage with shipment fulfillment and next-business-day response. Authorized-distributor specifications also list telephone technical support with a 2-hour response, web support available 24/7, and quarterly reporting during the service term.
This SKU is a support service rather than physical networking hardware. It does not add switching capacity, ports, power, or other hardware capability. It is intended for M4350-24F4V deployments requiring one year of extended replacement and support coverage.
Key Features
- 1-year Overdrive Support for XSM4328FV deployments
- Replacement coverage with next-business-day response
- Telephone technical support with 2-hour response
- Web support available 24 hours per day, 7 days weekly
- Quarterly reporting included during the service term
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4328FV-12 |
| Product Type | Overdrive Support |
| Service Type | Extended service agreement |
| Service Term | 1 year |
| Supported Platform | XSM4328FV |
| Supported Model | M4350-24F4V |
| Product Family | M4350 Series |
| Service Included | Hardware replacement |
| Replacement Fulfillment | Shipment |
| Replacement Response | Next business day |
| Telephone Support | Included |
| Telephone Response | 2 hours |
| Web Support | Included |
| Web Availability | 24 hours/day, Monday-Sunday |
