Detailed Specifications
NETGEAR DRV-XSM4556-60 OVERDRIVE SUPPORT 5YEAR service contract
Overview
NETGEAR DRV-XSM4556-60 is a 5-year Overdrive Support service contract for the XSM4556 M4500-48XF8C managed switch. NETGEAR's current M4500 documentation explicitly lists DRV-XSM4556-60 as the 5-year Overdrive Support SKU.
Overdrive Support provides 24/7 technical support by phone and online channels, a 2-hour SLA, and Next Business Day RMA replacement. NETGEAR confirms one-, three-, and five-year Overdrive contracts for the XSM4556.
The supported XSM4556 provides 48 × 10G/25G SFP28 ports and 8 × 100G QSFP28 ports. These are specifications of the supported switch, not the service SKU.
This SKU is a support service rather than physical networking hardware. It should be procured with a compatible XSM4556 deployment requiring extended technical support and replacement coverage.
Key Features
- Five-year Overdrive Support for XSM4556 deployments
- 24/7 technical support through phone and online channels
- Two-hour SLA for technical support requests
- Next Business Day RMA replacement coverage
- Supports M4500-48XF8C switch deployments
Specifications
| Specification | Verified Value |
|---|
| Brand | NETGEAR |
| Part Number | DRV-XSM4556-60 |
| Product Type | Overdrive Support service |
| Service Term | 5 years |
| Supported Hardware | XSM4556 |
| Related Platform | M4500-48XF8C |
| Support Program | Overdrive Support |
| Technical Support | 24/7 |
| Support SLA | 2 hours |
| Replacement Service | RMA replacement |
| Replacement Response | Next Business Day |
| Support Channels | Phone and online |
| Service Model | Recurring support |
| Supported Switch Ports | 48 × 10G/25G SFP28 + 8 × 100G QSFP28 |
